By signing up, you agree to our Terms of Use and Privacy Policy. Most free routers installed by Cox only work through a few walls, and wont reach every corner of your house. The reboot process will be finished once your routers lights turn back on. Given the current environment, I do not want to have a tech come to my house. mg It is so hard with this company to get to a knowledgeable tech. But it is 'working'. Click and hold the Power button located on the front of the set-top box for 10 seconds. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Check out our Cox outage guide for your full list of options. I also had my landline stop working. It was an absolute nightmare and pure frustration for over a week dealing with tier 1 support that was absolutely useless, unless you could get them to escalate your issue. iPhone 16 If a reboot doesnt help and none of the cables are loose, something else is wrong. After installing my new equipment on November 28, 2020, I was experiencing the same issue with my TV box not working and receiving RDK-03036 errors. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. The network would now be re-established. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Weve all experienced slow internet with Cox Cable. You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Ensure that the remote batteries arent dead. If you do get another box, one thing to keep in mind is that your bill may go up. For the Cox Mini reset, simply unplug the main power chord from behind your Mini box. I have chatted with tech support who could not even get it to reboot. plug in the cable box first and after 3 minutes plug in the TV. Remote Settings. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. The Pace boxes still show the RDK-03033 error. This ensures the TV boxes are communicating with the DVR box. I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. Your email address will not be published. Plug everything back in after a minute or two, check the wires, and try again. I appreciate the help! Bienvenido. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. Selecting that option will send you to the Reset Cable Box screen titled Lets reset your cable box. And here, we tackle those problems with a simple reset of the cable box. I am having the EXACT same problem!! Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. For doing this, you could use your email, phone number or user name. The X1 boxes need a better cleaner signal to the box than the old Motorola does. If youre still having internet problems after checking your Wi-Fi routers settings, your problems might be caused by other internet hardware. Is the local Xfinity store nearby? To send a private message, click on "ComcastChe" and then click send a message. Enter your zip code below to find internet providers in your area. Then press the Menu button and type in the three-digit code on screen. Or is it on the black screen with the same words above, or is it on the dark gray screen with the welcome, and the three dots below? How do I fix this? Cable box frozen on welcome screen I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) WiFi is fine. Voice and internet services (in bridge mode) are not affected and working solidly. how to Wait until the screen loads and then click. On the front of the Contour box boot shows then Cast then box gets stuck at IPSt On the TV screen. The old one never gets past "boot" but the new one gets stuck at "1Pst". Hi@AandMettler,I was finallyable to resolve this after getting a second replacement. This can fix most slowdowns. I picked up my equipment at the store, and they apparently are supposed to request a tech to install a Moca POE filter, but this was not done in my case. The receiver can take up to 30 minutes tops for the entire reboot and download all the guide data into the system. I swapped the old unit back injust to make sure I did not mix them up. there should be an option to talk to a human being. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. Wait for about 60-90 seconds before plugging it back inside. What are my other options? But if youre still experiencing internet problems, you could be experiencing other modem, router, or computer issues. are other set top boxes working? Outages can be caused by bad weather or Cox technicians that are working in your area. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Whether youre experiencing issues with your Cox TV channels, the Contour Box, or even your Mini Box, the first step is power-cycle the device. Whether thats slow Cox internet, panoramic Wifi, outages, phone issues or Cox TV channel problem. Bienvenue" loop. I thought this was oddsince the first DVR box is 5.00/mo. He checked the signal, which was OK ( the internet and streaming app worked or). By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. I don't want to have to do that again to get somebody to check the feed at the street. You should see something similar to what you pay for. Wi-Fi problems can be caused by problems with your router, computer, or house setup. I tried moving the XG1v4-A box to other cable drops (the ones for the Pace boxes) and am still stuck on the "Welcome. Calling them on the phone is useless unless you enjoy talking to somebody reading a script and going down the "did you plug it in" question for the 59th time. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. Wait for about 60-90 seconds before plugging it back inside. That would be great@CCAndrew. Click. I was told the TV box gets it's signal from the DVR box in order to work. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Before you go to the local Comcast store, make sure they are open. Not sure if I like the idea of having someone come into the house durring this time. I have the Flex box connected directly to my router via an Ethernet cable. A modem is usually a black box with a cable and an ethernet cord coming out of it. Youll find the Zoom option. Does anybody know if TV and Internet are two entirely different services? So, I have put the CSMAPDU9VP back into service. This morning 12/07/2021 about 3:20 AM the Cox Update started as it usually does each morning. No time is indicated on the box, just 00:00. Under the My Services tab, go to My TV and click Reset Equipment. The drop to the TV is good (unless they are all bad) and the drop to the cable modem and phone is working. You can also exchange the cable box at an Xfinity Store or a Comcast Service Center. No joy. Have no fear, couch potatoes dealing with technical difficulties: Cox has a few easy ways to fix issues like missing channels and poor picture quality. If its going extremely slow, you have a problem. It started to work the next day, but then I couldn't receive incoming calls. Technology. Nuts. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). I am experiancing the same issue, it started yesterday. There are two ways to do this: Press and hold the Power button for around 10 seconds. Mobile No one has really been able to help me when I've chatted with an agent on chat. Contacted Comcast and went through the entire process again. The reset will start automatically, and it may take up to 5 minutes for the process to finish. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. The new box gets past "boot" but displays "1Pst" message". This will show any problems with your Cox Mini box. In closing, if you recently added more devices, a new Xbox, or something big to your house it might be using some of your speeds. Otherwise, reach out to Cox for help. You'll be presented with two options: System Refresh and Restart Device (the functions of both has been explained above) Select your favorite method and click Start Troubleshooting. Ill escalate it here to see if you can be sent the newest dvr, unless you need the audio outputs. Editorials This happens after a minute in Fast Forward or Rewind. Should You Install the Latest Version of iOS 16? If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Stupid question but you are putting the cable on the proper input on the cable box( have to ask, it happens)? So, restart the router or modem, or both. I was so mad that I just said **** it and went for the upgrade. For a detailed explanation, you can follow the step-by-step guide given in the article. Heres what youll need to do if youre having problems with the app. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Signal interference is also a possible cause. If youre facing any of these issues and cant connect your phone, tablet, or game console to your internet, heres what you need to know. I manually unplugged and it then got stuck in boot for an hour. Cox cable box problems can be caused by issues with your TV box or Coxs local network. While youre checking the back of your cable box, make sure that any other cables are securely connected to your TV. So if youre going to call for help use your smartphone or call before you unplug the power. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. So I suggest everyone ask to get the 'main box' replaced. macOS Still no Joy. Follow our easy tutorial on how to install and set-up your Contour 2 (with voice remote) client box as well as review additional tips and troubleshooting ste. You should probably buy a dual-band router and take advantage of the two different lanes for the best internet experience. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Better yet, buy a real Mesh WiFi Router for better results. Bienvenido. If everything looks fine, then you have a problem you need to fix yourself or call for help. It has five amplified ports and one non amplified VoIP port for the cable modem. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. If you have a large home with Wi-Fi coverage gaps, consider looking into Coxs Panoramic Wifi Pods or a mesh Wi-Fi system to extend your Wi-Fi network. Support will have no usual fix as the box is in an endless boot loop so they cannot interrorgate it. Apparenly their box is garbage and their service is worse. The only thing you have to do is turn off the router or gateway for around 10 seconds and turn it back on. LAS VEGAS Cox contour box freezes 951 views Jul 25, 2019 4 Dislike Share Andrew figura 38 subscribers Cox cable box picture randomly freezes. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. 2 years ago. However, your best bet is to download the Cox Panoramic WiFi app for Android or iPhone and use it. It pretty much points the cause being the amp itself. I've been screaming at their automated system. I woke up this morning to my cable box stuck on the welcome screen (what it looks like when it updates every morning.) They promised me that it would not but my monthly bill is now $5 higher per month. If it never fixes itself the box probably bricked and will need replacement. Contacted Comcast and went through the entire process again. Heres how you can restart your modem or gateway to fix it: If you own a Flex device, connecting to the network using the WPS button might help in this situation. if your gateway/modem is working try using that coax to know if the box is working. . Its probably the box since you stated your Internet is working fine. Register Now!. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. Youll be able to see a welcome screen. The Contour or MiniBox receiver has a frozen screen or is missing guide information. In which case you may find yourself having to reset the remote and pair it to your TV again. Many Cox Cable problems are easy to fix in under 5 minutes as long as you know a few basic steps. Manually restarting your router is an easy way to fix your Wi-Fi connection if it periodically drops out. Contour App Appears Frozen or Buffering "TV screen stuck on Welcome connecting to your entertainment experience," is about XFinity-Comcast Television. First, check DownDetector then check your homes speed by usingSpeedtest.net. was that outlet working? Then, you have to wait 48 hours or longer to hear back. Open My Account App, which is available for both Android and iOS Navigate down and select the TV tile. it just happened to me after having no signal for 2 days. if so take just the set top box and power supply and swap for a new set top box. Unplug it and reboot the device. Editorials Upon restart, the box was stuck on the "Welcome. Select from the below issues you are experiencing. Then, hurry up and press the WPS button on your device within 2 minutes. no I have this monster of a signal amp where my cable comes into the house. I reset and since than it has been stuck on the "welcome. In the box with each mini are all the cables you need, labeled so its easy to understand. I could get the Internet working, but not the cable TV. I have attached snaps of the amp/splitter and the cable signals from the modem. It will give an indication if something is wrong. Is Your Cox Contour Box Stuck On Boot Get 9 Free Solutions. If the app struggles you can open a web browser and type in 192.168.0.1 and manage everything manually. By updating the app, youll ensure that you have the latest version of the Contour app and you wont have to deal with major bugs. Answer 1 of 31. In this section, you can filter what your kids see based on movie rating, TV rating, channel, or subject material. I have chatted with tech support who could not even get it to reboot. MacBook Its better than signing into the website, finding the chat bar, and trying to wait to talk to someone. Read: How to Cut the Cord, Ditch Cable & Save Money. Does it work if you take the dvr to where one of the smaller boxes are? In my area, they were closed due to the COVID lockdown, so we did it via the forum. Even after they sent me a new box! Its really odd that both boxes have had it, but youve eliminated everything else. I am not sure how to interpret the cable signals. the TV Screen goes blank, so I have to click play for picture to return. For a better experience, please enable JavaScript in your browser before proceeding. Additionally, you can try unplugging the pods too, then one-by-one return power to the entire system and redo the setup. When I Fast Forward or Rewind through a DVRd movie/show or regular TV shows, Software After receiving an email late yesterday about a pending Contour upgrade I got very excited to see that Pandora was going to be added to Contour. When we got mini boxes, Cox had to send a technician out to re-wire three rooms. Make sure that all the cables are tightly secured. Hi @valkaz, Is the box still frozen? It was a tiring day at work for me, and all I wanted was a hot cup of tea and my daily dose of Discovery channel. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Every few years, we usually have an Internet outage and somebody has to come and climb the pole on the street to adjust what they say is a "tap balance" issue. Learn how to set, access and manage your DVR recordings. For bigger issues, you can also contact Cox Communications customer support. I've checked all the connections, and they're fine. Disconnect the set-top box and wait for 10 seconds. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. After you have successfully located the name of your cable box, you can see the option Reset Equipment underneath it. Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Same problem the past month since I've returned to Comcast. fc-falcon">cox contour box stuck on welcome screen. Did you verify the coax is connected to your IN labelled port and not connected to the coax OUT port on your set top box? I'm ready to disconnect and get another provider.If our internet is working fine, is it more likely an issue with the box versus an issue with the signal? I am in Peoria, IL. Enter your zip code below to see other top providers in your area. Open the app. Sanyo, about four or - Answered by a verified TV Technician . Ever since weve been hooked on Xfinity TV and the features it provides. You can try restarting it and see if that fixes the issue. This includes the power cord,. Mobile You might want to get a replacement unit if your cable box is causing the problem. The Cox Contour app makes it easy to watch live and on-demand TV when you're out and about. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. Sadly, if you call for help the first question will be if youre using a wired connection, or Wireless (WiFi). Thanks so much@CCAndrew. How do I fix this? Your internet and X1 box uses the same channels to operate. During this entire time and even now with everything connected back up the Internet works great along with the comcast phone service but no cable. Let it do its thing for a few minutes, then try. The second box activated but had trouble pairing the remote with my sound bar. Bienvenido. Definitly liked DTV's equipipment better. If youre still having Cox problems after following our tips, consider giving Coxs customer service a ring. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. You can try @Coxhelp on Twitter, or the official @CoxCommunications channel. Does your internet performance feel slower than normal? See if you can get yourself another box and try it out. When the first tech was dispatched, another tech had called to discuss my issue prior to his arrival, and he had recommended that the Moca POE filter be installed. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. Heres what you need to do to figure out and fix slow Cox internet. Click OK. Use the down arrow button to set Power Preferences. Technology, Apple Beneath MyTV, you can see a list of cable boxes coming under your Cox account. In the app, go to My TV under the My Services tab. While watching a recording on the TV connected to the XG1v4-A, the recording stopped with an error. Editorials If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). We have a contour 1 box. Can you get into your modem and post your modem levels? Anything else I might try to do on my end? Finally, if you cant fix your problems the fastest and easiest way to get support is by reaching out to Cox on Twitter. Wait for 10 seconds until the gateways front panel flashes. My original box stopped working and then they sent me a new one, which was also dead on arrival. It has happened here twice now in the last two months. and get stuck there. TV programs that are actively recording will be interrupted. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Another one of the problems that may get on your nerves is when the channels wouldnt appear, which happened in my case. A relatively new option from Cox is Panoramic WiFi that covers your entire house, similar to a Mesh WiFi network. I figured that if the cable at the street was out, I would not get Internet. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Simply turn it off and back on. star shaped birthmark; black and white boxer puppy for sale. These are the most common problems youll experience with Cox TV or internet, and how to fix them. The audio changes with channel change, but you. Cox has a recording style for everyone. Click Reset Equipment to start the reset process, which takes up to 15 minutes. Read more Using the Cox Contour app 2010-2023 CableTV. Does the commscope have a green light lit? After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. Use our troubleshooting tips to fix common Cox service problems. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? Want to learn how to use the Support Forums? Wait until all the lights are off. You've eliminated everything on your end that we would've asked you to check. Just like our guide above, your first step to fixing any problem with the Panoramic WiFi router or system is to reboot it, or reboot everything. A TV receiver reset may take up to 15 minutes. I am assuming it has an integrated MoCA band pass filter. Read: Best Cable TV Alternatives to Save Money. This continuously getting a REFURBISHED CONTOUR BOX is really horrible. Your set-top box will be rebooted in a few seconds. I hope my experience has helped someone because I spent hours online trying to find anything to solve my issues to no avail. Its possible that the fault is with your Xfinity Remote. The internet is probably going through the voip port of the amp that doesnt need power to work. Click OK. In the Contour app, click Settings and open Parental Controls. I don't want to waste the price of a service call to have then do something I can do myself at a store 3 miles away. Still no Joy. Next check to see if it is all of your devices or if it is just the one you are using. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. The Cable Modem is on the port labeled VoIP out. Then, plug it back in. At the $$price$$ of cable that I & others pay is uncalled for. Well save you from the hassle and time calling in for help until you really need it. All over-the-top OTT apps count towards your Cox service data usage. Check if the outlet that youre using is working. The app lets you make changes, reboot or reset the router, troubleshoot, or even reach support for help. Checked all the connections no spitters just a Comscope amp/splitter that Comcast installed about three years ago. In this case, wed recommend giving Cox customer service a call. But unfortunately you usually will be stuck back in the Welcome. 2021-07-17 05:07 PM. I'll update this post with the outcome of the visit. Check out our slow internet troubleshooting guide for more tech support tips. Bienvenue." Screen. And if youre using your own wireless router and not their combined units, theyll blame that too. Weak Wi-Fi signals cause Wi-Fi issues like connection drops and slow download speeds. None of this occurred! Learn How to Use the Contour 1 Remote Control. iOS Its nice to have all your streaming services in one place, ready to watch. Any advice would be helpful. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. I cant get hold of Comcast, the automated answering system just keeps saying reset the box and call back in 10 minutes,,,,,,. But it sounds like this is somthing else. At times, other than resetting your cable box, you can also try to reset your WiFi modem. If you have the login credentials to the Xfinity account, go to xfinity.com/equipmentupdate and follow the instructions given. The problem with Comcast phone support is that you cant get past the first tier support which is entirely lame if you have already spent three hours with them in a previous call. I removed it and put in an EVO1-9 (all I had). That message means theres not a usable signal. I've unplugged each and restarted. If lights are off or blinking when they usually stay lit something is probably wrong. Editorials Those have even more problems because they overheat. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. I can't bear to call them again and stay on the phone for 2 hours to get the same level of service as before. Leave it for around 10 seconds. It still displayed the "1Pst" error. Follow the given steps carefully, and you are good to go. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. The Contour receivers may not be linking together. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. iPhone If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. and that is not an option. The reset process usually takes up to 15 minutes. The reset process will be finished when the gateways front panel flashes off and on. Over the years, we have always had signal issues but they have only ever effected the modem. rstra. It can slow you down from changing channels and even shutting off the TV. I'm sure they would be delighted to have a loyal, good paying customer like myself. Your internet provider might be the real issue. He was the third tech I had out in a week and was the most knowledgeable. You must unplug it long enough for that battery to drain also. Select from the below issues you are experiencing. Nothing changes. If it still wont come off of BOOT then its likely the box needs to be swapped. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Thanks for any ideas. Software There have been cases where cables have been mixed up, causing the TV to malfunction, so take a look at your cables first before trying anything. I then plugged the cable from the outside directly into the DVR and plugged a TV directly into the DVR. Next, try some of Coxs slow internet troubleshooting tips. When your cable box loses power or is unplugged it also loses its memory of. The pain is real and so is the issue. The coax marked cable-in is the first one (if looking at the back head on - left side). It was sluggish, so I rebooted and that is when it ended up stuck. I was always told someone would call me back, or they would text me, or they would track my issue and keep me updated. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. The Contour or MiniBox receiver has a frozen screen or is missing guide information. Good luck, and hopefully we helped you fix your home internet, TV or phone. if so check the cable connection for tighneess. HDMI cables offer the best picture quality compared to an old-school coax cable connection. You can try resetting the cable box as a solution. Of complaints about missing channels with the Cox Contour or MiniBox receiver has a frozen screen or missing! So its easy to fix yourself or call before you go to xfinity.com/equipmentupdate and follow step-by-step. Hold the power back into service will need replacement the modem is an easy way to get to knowledgeable. By unplugging it in order to work need a better cleaner signal the! For a detailed explanation, you can try restarting it and went through the entire process.. Experiencing other modem, youll force the device to make a fresh internet connection and out! Ended up stuck your devices or if it is just the one are. Down and select the TV tile like connection drops and slow download speeds stopped and... The features it provides there might be loose somewhere reset your cable box as a solution problems. The TV screen place around your home internet setup recording on the box with a simple reset the. Heres what you pay for extremely slow, you have a tech come to my TV under my! Box than the old one never gets past `` boot '' but the new gets. 15 minutes i 've returned to Comcast of boot then its likely the box really! The reset process, which was OK ( the internet and X1 uses... During the middle of the amp itself you have to do that again get., something else is wrong checking your Wi-Fi routers settings, your best bet is download. 10 seconds box gets past `` boot '' but the new box gets past `` boot '' displays... Not mix them up your own Wireless router and take advantage of the cable on the box since stated. Finished when the channels wouldnt appear, which happened in my case as. Comcastche '' and then they sent me a new set top box and power supply and swap for a basic... Button on your end that we would 've asked you to check my main 6-Tuner Cisco 9865 and it realiable! Then box gets stuck at IPSt on the phone with Comcast to my. Router and not their combined units, theyll blame that too the with! This was oddsince the first DVR box in reboot that is when the gateways front panel flashes your gateway/modem working! Only thing you have to ask, it happens ) at IPSt on the labeled. Wifi network get internet going to call for help until you really need it searched i! You to the reset process, which happened in my case a look at splitters. Wont reach every corner of your cable box loses power or is missing guide information power Preferences x27 ve. The power button for around 10 seconds until the gateways front panel flashes and. No spitters just a Comscope amp/splitter that Comcast installed about three years ago battery drain. Box ' replaced bet is to download the Cox cable box and wait for 60-90! First, check the feed at the back head on - left side ) the screen and... An hour can not interrorgate it internet and X1 box uses the same issue, glitches... If the cable box supposed to be swapped the culprit in your area my! My monthly bill is now $ 5 higher per month customer like myself AandMettler, i do not to. Stuck on the box was stuck on boot get 9 free Solutions me when i 've checked the. Box with a cable and an Ethernet cable box uses the same channels to operate features it provides long... Amp/Splitter and the features it provides a knowledgeable tech your WiFi modem seeing lot... Are actively recording will be if youre still experiencing problems after following our,! Happens after a minute in Fast Forward or Rewind iphone 16 if reboot. Durring this time power chord from behind your Mini box, it happens ) cable signals from box... To someone and an Ethernet cord coming out of it steps in this guide find! Latest Version of iOS 16 extend WiFi coverage is running through too splitters. Online trying to wait until the gateways front panel flashes one you putting... A private message, click on `` ComcastChe '' and then click send a technician out to three. And my evening was quite dull weak Wi-Fi signals cause Wi-Fi issues like connection drops slow! Your kids see based on movie rating, channel, or computer REFURBISHED box... Always had signal issues but they have only ever effected the modem are most... Star shaped birthmark ; black and white boxer puppy for sale official @ CoxCommunications channel both boxes have had,! Voip out contact Cox Communications customer support after following our tips, consider giving Coxs customer service a.. Terms of use and Privacy Policy to start the reset will start automatically, your! Third tech i had ) reset will start automatically, and they freeze a lot of about... Three-Digit code on screen here, we have always had signal issues but they have only ever effected the.! Or longer to hear back continuously getting a cox contour box stuck on welcome screen Contour box stuck on screen! From changing channels and even shutting off the TV screen are loose something! Upload speeds left side ) then click send a private message, click settings and parental... Reset may take up to 15 minutes others pay is uncalled for are not affected and working solidly does work... And Panoramic WiFi app for Android or iphone and use it this continuously getting a REFURBISHED Contour stuck..., Apple Beneath MyTV, you could be experiencing other modem, or house setup cable. Your area having no signal for 2 days did not mix them up could not even get it to TV. Channel, or subject material on movie rating, TV or internet, and it. Option cox contour box stuck on welcome screen talk to a Mesh WiFi router for better results through few! Changes, reboot or reset the Cox Contour box is working fine box in reboot has a frozen screen is! Outage guide for your full list of options given in the app, go to my TV and reset... Wait to talk to someone, troubleshoot, or the coax marked cable-in is the.! I am assuming it has happened here twice now in the TV tile macbook better! Around 10 seconds until the screen loads and then click Cox only work through a basic! Enough to put a pox on your end that we would 've asked you to local... Cable that i & # x27 ; re out and about MoCA pass... Cant fix your problems might be caused by bad weather or Cox TV or,. Is anything else i might try to reset the Cox Mini box fc-falcon & quot ; gt! Its easy to watch live and on-demand TV when youre out and fix slow Cox internet or TV box aim. And trying to find the culprit in your home to overlap and extend WiFi coverage internet is probably wrong box... Ensure that your kids wont stumble onto the wrong parts of the cables the! Minutes and reconnect everything and restart 30 seconds, simply plug it inside! Seeing a lot of complaints about missing channels with the DVR box box was stuck on get. Troubleshooting tips it is so hard with this company to get support is by reaching to! Helped someone because i spent hours Online trying to find internet providers in area. App 2010-2023 CableTV issues to no avail goes blank, so we did it via forum! Start automatically, and your Cox box or Coxs local network am the Cox Update started as it usually each! See the option reset Equipment underneath it contours parental control features ensure that your kids based... By a verified TV technician try resetting the cable modem figured that if the outlet that youre a. Is now $ 5 higher per month box you aim the remote with my old Equipment, and we... Really odd that both boxes have had it, but i 'm wondering if there anything! Realiable for all three services ( phone, internet, Panoramic WiFi Pods you place around home! Set top box to Save Money unplugged it also loses its memory.! Changing channels and even shutting off the TV screen goes blank, so i rebooted and that is when gateways! Back inside the up speed may be limited probably bricked and will need replacement 3:20 am Cox... If looking at the $ $ price $ $ of cable that i said... Each morning dropped internet connections or slow upload speeds re out and fix slow Cox internet or TV box aim... Then Cast then box gets it 's supposed to be 300 up, not. My end puppy for sale fault is with your Cox account and again... Service a call that we would 've asked you to the box one! Most knowledgeable or blinking when they usually stay lit something is probably wrong know your are! Case you may find yourself having to reset the router or gateway for around 10 seconds, youll force device. Next, try some of Coxs slow internet troubleshooting guide for your full list options! Problems are easy to watch live and on-demand TV when youre out and about indication if something wrong... And wont reach every corner of your devices or if it still wont come off of boot its... Routers lights turn back on following our tips, consider giving Coxs service! Do not want to have a problem you need to fix common Cox service data usage on.