First, try clearing the cache and data for the app and restarting your device. As per reports . Method 2: Log in with username and password Reinstalling Discovery Plus is as follows: Step 1: Navigate to your smart TV's 'Home' screen. I do enjoy having discovey+ and the selection variety of shows, but there are definitely some glitches that need to be fixed. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Data privacy and security practices may vary based on your use, region, and age. Remember User ID. If you're seeing an error that indicates there's no Internet connection, you won't be able to load Discovery Plus at all. You can even try uninstalling and installing the app again. Due to some internal issues, the cache might get corrupt or not usable. The streaming service offered by Discovery was first launched in India and then expanded to other regions as well. EVs have been around a long time but are quickly gaining speed in the automotive industry. Watch the best real-life shows from your favorite. Should the issue persist on your browser, you should close it completely and relaunch the tool. Michael Heine is a CompTIA-certified writer, editor, and Network Engineer with 25+ years' experience working in the television, defense, ISP, telecommunications, and education industries. But the problem is since it is based on a TV subscription then you must have login credentials. You can also try searching for phrases like 'is Discovery+ down' to see if others are asking the same question. In her free time, she can often be found with her nose in a book or out flying. I havent been able to sync samsung health data for 4 weeks nowthe app even freezes when I try to send feedback. Open the Discovery Plus app. Getting both of the ad-supported versions totals $14.98 per month . If you're using the app you can go ahead and close the app and relaunch it. Jennifer Allen has been writing about technology since 2010. To get Discovery Plus back up and running, follow these troubleshooting tips: Check to see if Discovery Plus is down. Out of many streaming services available online, Discovery+ enjoys a unique space in this domain with contents drawn from Discovery's . Please note that your country, service provider and browser information will be displayed next to your comment to better analyze a possible outage. I work the problem directly with discovery+ help by putting a ticket report of the problem and submitting photos of the message. After leaving it unheard, Discovery+ support has finally broken the silence and is now seen assuring users that the issue is known and a fix is being worked upon. Technical Issues Discovery Communications Getting Started Frequent Requests to Sign-In or Link TV Provider We do our best to keep you logged in as long as possible so that it isn't a hassle to watch your favorite programs. We support the latest version of the following browsers: For a better user experience we recommend using the latest version of the following browsers: Discovery Plus Supported Devices: What Devices Is It Compatible With? If its too slow or intermittent, then Discovery Plus wont work. Discovery is committed to facilitating and improving the accessibility and usability of its websites and applications. Installed it a couple of times. discovery+ is the streaming home of Food, Home, Relationships, True Crime, Paranormal and so much more. Choose " Subscriptions ". Whatever device youre using to stream Discovery Plus, whether its a computer, phone, or any other device, try restarting it. Select the account you want to cancel. If you aren't connected, follow these steps to fix the problem and try accessing Discovery Plus after you're back online. Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. Most subscriptions can be canceled through a web browser, but some will require going through Google Play or your device's settings. Discovery Plus is a major streaming service provider that markets products and services at discoveryplus.com. Jeremy Laukkonen is automotive and tech writer for numerous major trade publications. You will typically need to turn your equipment off, unplug it from power for a few minutes, then plug everything back in and turn it back on. Silver Spring, MD 20910, https://corporate.discovery.com/privacy-policy/. Make sure your Internet connection is working again and retry the Discovery Plus app. TV takes a long time to turn on or has other random glitches, Your Smart TV or Odyssey Ark gaming screen uses memory just like your phone or PC. Try a different device. I need Roku's help, PLEASE. If youre using the web player on a computer, make sure the web browser is updated. * Times displayed are PT, Pacific Time (UTC/GMT 0) | Current server time is 16:07. I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Support is also available on your mobile device through the Samsung Members App. Like, just let me do it in the app without the playstore or let me do it on a computer. In fact, the first few months after a launch are always a time when various problems are ironed out by developers. From there you can unsubscribe from any subscriptions you've made through Roku. Update your device. Try again later, and you may find Discovery Plus working more effectively again. Restart your device and/or reset the router. Try a wired internet connection. To fix this error message, follow these steps: The AVFoundationErrorDomain-11819 is an error specific to iOS devices, including Apple TV. First, make sure your Internet connection is up and running. It might be that the service is down, but it could also be something haywire on your side of things. Once that's done, go and launch the Discovery Plus app again, or reload the browser page. Clear your browser cache. Also, you may want to contact the Discovery Plus support team and give them all the details, in case there are bugs that need squashing by their developer team. We endeavor to maintain our websites in-line with the Web . It's a long shot because this is typically a marketing page for the service, but if you're still not sure, it's worth looking. If the app is still not working correctly, please contact us via the link https://help.discoveryplus.com/hc/en-us/requests/new so that we can troubleshoot! If multiple devices arent able to stream Discovery Plus, then theres a problem with your internet connection or a problem with the service itself. MakeUseOf MWC Awards 2023: The Best Tech in Show. This has been the story with a lot of other streaming apps recently but this one extends to more than one sector. I did not cancel it. Before considering contacting customer support, it's worth narrowing things down to the specific problem you're dealing with: If Discovery Plus continues to freeze or crash, try these troubleshooting tips to get it back up and running: These troubleshooting tips cover using Discovery Plus via your web browser and apps, so if one doesn't apply to you, skip ahead to the next idea. Here's how you can do this: First, try to reload the page in your browser. If discoveryplus.com is down for us too there is nothing you can do except waiting. Nonetheless, let's see what we can do about fixing Discovery Plus so you can go back to enjoying binging on whatever HGTV show you're on to now. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. "No internet connection" error Make sure your internet is working by trying to connect to your network on another device. With discovery+, you get: Favorite shows and personalities from the most beloved TV brands including HGTV, Food Network, TLC, ID, Magnolia Network, Animal Planet, Discovery Channel and more If the Discovery Plus service isnt down, and youre unable to find any issues with your local network, device, software, or firmware, there may be an issue with your internet connection. If you've checked for a service outage and you aren't seeing anyone else with the same problem, the issue is probably on your side of things. Sometimes an evil twin attack can cause trouble, mainly when you're using public Wi-Fi. They are the best ones to help you out with this matter. Relaunch the Discovery+ app and try to play the content again. discovery+ The Browns share an intimate look at their unconventional family. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. With the HBO Max-Discovery+ merger, the Discovery+ help desk is a great resource for many streaming subscribers. Restart your device. Program cartridge return & recycling go to: * For Samsung printer support or service go to. Best VPNs for watching Discovery+ from abroad Let's jump in and examine each of our recommended VPNs in greater detail: 1. When I use my Roku to view Discovery Plus, I am prompted to log in. This should serve as good news for Amazon Fire TV Stick users as well as the Discovery may soon address that too. Reopen your Discovery+ app and try to play the content again. Start by closing the Discovery Plus app or the browser window. 1. Sign out and back into Discovery Plus. Activate Credit Card. Go restart your router by unplugging it and plugging it back in again after a minute or two. Scroll down to the . I notice the roku made an upgrade that day, all my other apps work but discovery plus wont work, keep telling me something went wrong, try again, error. Doing this fixes the issue often. If the TV trick doesn't help, restart/reset the device you're using. As of October 2022, you can subscribe to Discovery Plus for $4.99 per month with limited ads, or $6.99 per month with no ads. Log in to your Verizon account. Let us show you how to cold boot or disc, Cannot find apps on Samsung TV, projector, or Blu-ray player, When an app seems to be missing from your TV/Odyssey Ark gaming screen/projector or you can't find it, it may have been retired. Wait it out. To check the status of Discovery Plus, you can use third-party sites like Downdetector. You need to unplug some devices to restart them, while you need to power off others. Reopen the app or webpage and try to play the content again. Having the same problem. You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us. Editor's note: Some of . Due to Discovery's use of bitrate streaming, the quality of your playback experience is dependent on your internet connection. Choose Account from the drop down menu. I spent the next 10 days trying to get ahold of Discovery Plus Customer Support, to ask them to cancel the subscription, since there is no way to unsubscribe online.They finally responded, saying I would have to unsubscribe using my Roku, since that is how I signed up. TV-PG. Restarting Fast, easy checkout with Shop Samsung App. For example, connect a desktop or laptop computer to your router with an Ethernet cable, and check to see if Discovery Plus works. This may fix the issue immediately. If none of these steps have worked, it's time to call your ISP for help. Hi Autumn, this is not the experience we want you to have! Discovery Plus also has an official Facebook page, If you aren't connected, follow these steps to fix the problem, California Polytechnic State University at San Luis Obispo. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. Brand names used in our stories are trademarks of respective companies. So, if you are going through any issues with your Internet speeds, even if we're talking about a fluctuation, you're going to notice that when streaming on Discovery Plus, as you would on any other service of this kind. In fact, uninstalling and reinstalling the app doesnt work either. Check your internet connection. Discovery strives to ensure that its websites, applications, and content are accessible to persons with disabilities, including users of screen reader technology. Video Streaming App Website Something else. In these cases, the channel provider will need to investigate the issue in order to help resolve it. Thanks for posting here in the Community! Reinstall the app. How long does it take to fix bugs. Thank you for highlighting this to us. If there is anything we can immediately assist with to improve, please send us a help request at help.discoveryplus.com so one of our agents can address the issues and provide a solution. If the issue remains unresolved, I'd recommend reaching out to Discovery+directly to report the issue and request additional support. No streaming platform is safe from glitches and issues, especially not in the beginning. Select which devices you want to remove. Confirm your choice by selecting " Cance l". Removed the Discovery+ channel from my Roku. Enter the email address you have registered. Next, confirm you are trying to access the official Discovery+ website if you're using a computer, tablet, or laptop. Check if Discovery Plus is down for everyone or just you. We hope either of the two will quickly escalate this issue and forward it to the devs for a fix. Step 4: Press the Fast Forward button two times. Clear the temporary cache and cookies on your browser to make sure that you have the most recent version of the web page. Change your email address. If you're trying to watch Discovery Plus and the service keeps freezing or crashing, it can be incredibly irritating. What Causes Discovery Plus to Freeze or Crash? The developer provided this information and may update it over time. Sign out and back into Discovery Plus. Server is down. 6.4K subscribers in the DiscoveryPlus community. Check your computer for malware. Did You Know You Can Buy a $500 Machine Just for Cleaning Records? There are multiple ways to cancel your Discovery Plus subscription based on the devices you use. Learn how the long-coming and inevitable shift to electric impacts you. Why. Limitations may apply. Make sure you don't have a VPN working as your Internet connection speed may be considerably lower because of it. 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