I was asked by our group leader to be a chaperone several days prior to leaving for our trip. Plus you have more than two years to explore your possibilities. There are so many good tour companies out there, you would be wasting valuable time and money booking with this one. Protection for your belongings I asked for the registration form and I did sign that I read the cancellation agreement etc. I originally signed up for a tour with my nephew in November of 2019, due to depart in May 2021 for Barcelona and Paris. All I know to do is make this issue public. 2021 came with Covid restrictions that could not be met. 4. This plan includes Trip Interruption coverage. Just don't do it. v. EF Institute for Cultural Exchange, Inc., et. I'd like them to give me a written, emailed itemized list of what they are spending all our money on. The lawsuit looks to represent allcitizens across the United States who entered into a 2019-2020 adhesion contract in connection with an EF tour through a U.S. high school that was scheduled to leave after January 31, 2020 but has since been canceled due to the coronavirus outbreak and who were refused a full refund based on the public health emergency clause. A most unsatisfactory and life changing (m for the worse) experience. Coverage for baggage in cases of theft or delay. I did not cancel this trip! EF Tours company has gladly excepted the government stimulus hand out. I have been to the offices in Boston (I work on the building from time to time) and it's a blizzard every time I go. Thats why as the world changes, so do we. Then, you can't get through on the phone. Hands-on experiences and collaborations with experts in the field. Flights had been re-booked. We were told we would receive a check from Ef Tours in 2 to 4 weeks for approx. Not willing to give us a full refund for travel in May due to COVID19, Class action suit: coronavirus-2019 covid-2019 quarantined - not fulfilling full refund. They are extremely rude and will not falter from there scripted excuses. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. They also facilitate communication between travelers and families in the event of an emergency at home. If a traveler is diagnosed with COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the traveler throughout the duration of any on-tour quarantine period: If a traveler or group is not diagnosed with, yet is required to quarantine on account of, COVID-19 while on tour, EF will provide or arrange for the following, consistent with local requirements, at no additional expense to the travelers throughout the duration of any on-tour quarantine period: The COVID Care Promise applies to tours departing on September 30, 2023 or earlier. as the premier companies. Said she would pay for it herself as the total cost for her to go alone would be enough to take my entire family on a nice vacation. Only the EF Go Ahead Tours allow alcohol for adult travelers. We bottled some of this events magic in our student Summit video recap. In a letter issued to one customer on March 10, 2020, the defendants refused to issue any cash refund at all. What a rip off! This plan includes Trip Cancellation coverage. Travel Company efeducationaltours eftours eftours Photos See all Videos See all 1:02 Future Travel Vouchers are valid up to 25 months from the month of the original tours scheduled departure. Desired outcome: In my opinion they are if they hired them to insure these trips they should make good on there promises to get you to buy the insurance. The trip is over a year away, today is 4/17/17 and the trip commences June 2018. What a waste of time and money. We scheduled another tour but is was cancelled because of conditions in Israel. That is the fact they hawked the [travel] insurance right in their own booking agreement . Revised tours must depart within one year of the original tour. Weve experienced the transformative power of travel firsthandand we cant wait to explore the opportunities that are out there for you and your students. Would it possible to help US have Better solution? Protection for your belongings . UPDATE ON EF CASES AS OF 1:30 PM PDST April 21, 2020. He has an unexpected stopover in Munich and no One accompanies him as he Is out of the group Trip Interruption coverage If not resolved I will go through my lawyer. Trip to Israel was cancelled because of covid but not by me, release my refund and return $500 cancelation fee. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When I told them that nowhere in their cancellation policy where the egregious fees stated they said Well thats what they are now We will promptly associate local counsel who are licensed to practice law in the District of Massachusetts and thereafter continue to pursue this case under Massachusetts state law for the benefit of everyone we represent except California citizens. al. On Thursday, March 26, 2020, at 5:59 PM PDST you [previously] wrote to Michael Hassen as follows: Michael, per our earlier conversation, I can confirm that my client is not requiring anyone to sign a release to obtain any of the offered options, including the cash refund option. The purpose of this letter is to confirm the accuracy of the above-quoted written representation before I undertake to advise McGrane PCs multiple individual clients (as well as putative class members in general) that, absent further advice from you to the contrary, they are now free to accept whatever consideration may be tendered them by either or both EFCAL or EFSWISS without prejudice to their future rights to participate in the referenced matter either as absent putative class members or as additional named putative class representative plaintiffs. I am out of $4,200.00, what is EF Tours out of??? We have decided to not travel in the US. Against my better judgement. I was told that they only charge whats been deposited. UPDATE ON EF CASES AS OF 2:00 PM PDST DECEMBER 7, 2020. To purchase this plan, please call 800-665-5364 to speak with one of our Traveler Support Specialists. Cancel for Any Reason** They said if we wanted to appeal we had to send them a letter from my company explain why I am no longer employed or show a death certificate that I died. Four girls were placed in a room with one queen sized bed and two twin mattresses on the floor in London. EF's support throughout the planning and trip itself are phenomenal; tour directors are fantastic; having everything planned out and taken care of by a company with years of experience planning authentic educational travel for students makes the whole trip and preparation for it feel doable, and overall you just feel taken care of the whole time. HOW CAN THIS BE LEGAL??? ** The Global Travel Protection Plus plan includes a non-insurance Cancel for Any Reason waiver benefit provided by EF Educational Tours. Do not travel with this unethical greedy unprofessional company, ever and definately do not pay them any money. With Genesis and Atomic blocks, you can build beautiful, powerful websites in minutes with our robust theme framework and professionally-designed sections and layouts. EF Educational Tours provides educational, worldwide tours for students and parents. I hope your child knows that they will be sharing a bed with their roommates even if they are traveling with another school. This program is automatically included for all travelers and can be enacted at the group level for any reason, including terrorism, pandemics, or other world events. Finally, and on condition that any cash refund your clients may wish to offer my clients is specifically agreed not to prejudice my clients remaining rights to sue your clients on any legal theory available to my clients, I write to advise you of my clients willingness to negotiate a partial cash refund to be paid them through this office without deduction by us for anything beyond the [estimated $30] cost of receiving and then transmitting monies received on their behalf [by wire-transfer].". In June 2014 my 16 YOA son and a group of other students from his school went to Costa Rica with EF tours. It took me to every floor and A) the offices are gorgeous! However, EF Tours will override the plan and refuse your refund. When we called to cancel, they refuse to give us our full refund and claim to keep $500 despite their poor communication, COVID restrictions, and the paid insurance plan which has turned out to be a scam too. A situation completely out of the control of myself and other families. Never again. Why would I need to do the work for them? The number of travelers in each group is capped at 14-38, and small group tours only . Illness and accident coverage release my refund and return $500 cancelation fee. Presently she is trying to get refunds for trip because of the imposed restrictions that cannot be met. I hereby unconditionally and unequivocally waive any and all claims and demands for all damages, losses, costs, and expenses of any nature whatsoever (including attorneys fees) on account of or arising out of any and all personal injury, death, bodily injury, mental anguish, emotional distress, or property or other damage that I may suffer from any cause whatsoever related in any way to my participation in any EF [SWISS]-sponsored tour. What can we do with this company? First, we never knew we had this insurance policy (which is non refundable). It has been no surprise that management NEVER called. As the coronavirus outbreak continues to ripple across the globe, a proposed class action lawsuit has been filed over an educational travel companys alleged failure to issue sufficient refunds for canceled student tours. SCUMBAGS!!!!! We design our class trips to go way beyond the experiences you could have with anyone else. (Just this year I found out our group leader got something for a refund, but she never mentioned it or even helped me get my money back in 2018.thanks for that.) If a traveler needs to cancel a trip due to reasons specified in the plan, this reimburses non-refundable pre-paid payments. This company canceled our tour claiming Covid caused them to be short of staff to accommodate the tour. View Opportunities; Resources. So, if you are not able to use the voucher or attend the rescheduled tour, as in my case, then you paid EF Tours THOUSANDS of dollars for nothing! She was more worried about herself and her family I guess. My mom is part of a tour departing for a 10 day trip to Europe. The day before trip, we were told cancelled due to civil unrest. . Please read on for additional coverage details, as well as deadlines to purchase each Global Travel Protection plan. They cancelled it - TWICE! This is meant to help provide a safer tour experience for all travelers, and is a similar process to what many school districts implement for adults who volunteer in schools or chaperone school activities. Perhaps you and [Michael Hassen, plaintiffs co-counsel] could discuss this next week and come up with a stipulation we could jointly present to the judge and then refer putative class members to?. EFs unmatched global presence Of course with everything going on, this was canceled and rescheduled for July 2021. Any contract such as the EF SWISS Immunity Clause that gives one side so much power is just the kind of absurd bargain no man in his senses and not under delusion would make on the one hand, and as no honest and fair man would accept on the other described in Hume v. United States (1889) 132 U.S. 406, 411; see also Harper v. Ultimo (2003) 113 Cal.App.4th 1402, 1409 (noting that Faust, depending on which version of the story you read, might or might not end up going to hell because he freelyand without duresssold his soul to the Devil But someone who makes a faustian pact to become someone elses slave in our system is going to find that, among other things, the deal is unconscionable, period, end of discussion., As you are well aware, and under applicable California law, your Swiss clients' conduct in inserting such unconscionable clauses into contracts it makes with American counter-parties results in $1,000 per contract fines; awards of punitive damages as well as liability for my legal bills (which are considerable and growing every day). Read more here: Camp Lejeune Lawsuit Claims. Joining the EF family means youll have the support of our community of educators, tour architects, operations wizards, and ever-curious explorers. Dear Sirs And that without even telling the parents the-unrevealed-until-now enormity of those perks (or to use another term perhaps the enormity of those teacher "emoluments" to use the nicest possible term for it). cash refund for the unused trip. Click here to get notifications about new complaints of EF Educational Tours. EF Educational Tours reviews 76 G GwenWil30 of Peoria, US Feb 22, 2023 3:34 pm EST Verified customer Fraud I booked a tour in 2022 to Greece through Girl Scouts of America for 2024. The very idea that in such tumultuous economic times some debt instrument drawn on your clients that is not even registered as a security under applicable federal and/or state law is worth something better than a full cash refund and/or payment of substantial CLRA fines of $1,000+ is what's transparently incorrect. Purchase was completed prior to pandemic..tour to Italy. RIP OFF!! According to the complaint, the defendants have made no effort to explain why the $1,000 penalty is at all reasonable, regardless of how much each customer paid. Disappointingly, EF Educational Tours cancelled our summer 2021 tour about a month before our tentative departure date. We had the insurance but they own that too. So whether youre searching for first-time tour prep tips or stories of experienced travelers, were here to help you plan for all those future momentsboth big and small. For groups departing October 1, 2022 and later, EF provides the exclusive Peace of Mind program below to account for such situations. And just think, are our kids safe with this company? Not only did I make a complaint to the Better Business Bureau but I also requested that a manager call me and I have yet to hear from anyone. 1. Terrible customer service. EF Go Ahead Tours Call 800-590-1161 . For additional details regarding the insurance components of this plan, underwritten by US Fire Insurance Company, including coverage limits and a full list of exclusions, please visit this page. If the group does not travel on the original tour, travel on a revised tour, or receive a Future Travel Voucher, standard cancellation fees will apply. Get the latest on closing arguments in the Alex Murdaugh case, charges for a college football star and a settlement over photos taken after a helicopter crash site killed Kobe I would like to reimbursed for being a chaperone. I don't understand how they can keep any of our money, let a lone $500 each. Paid full price with insurance.The trip coordinator was a personal friend Mary Pope. :? Unable to travel? I was so angry but nothing was done about it. Travelers must pay in full or enroll in our Automatic Payment Plan at the time of program enrollment and must remain either paid in full or enrolled in our Automatic Payment Plan and in good financial standing at the time of cancellation to remain eligible. I can supply all correspondence that my group coordinator had. However, we had already paid and were still excited to be spending 2 weeks in Europe together. EF Educational Tours (international) EF Tours for Girls; EF Educational Tours Canada; EF College Study; EF Ultimate Break; EF Go Ahead Tours; EF Gap Year Then we were all split up-- which made trip pointless- and we were told we couldn't leave airport, nor could they find flights to make it all the the way home. Please Never purchase anything from these scam artists. this absurdity not previously announced UPDATE ON EF CASES AS OF 4:00 PM PDST SEPTEMBER 13, 2020. UPDATE ON EF CASES AS OF 2:00 PM PDST MARCH 15, 2021. "Russia is at war with Ukraine, the UK is prioritizing Ukraine visas over every other VISA on humanitarian grounds. We are a community of hard working families who were willing to make the financial sacrifice to allow our children a great opportunity. They also charged me $189 for insurance I declined. Anyways, we were told the new trip was "similar/almost identical" to the one we had signed up for, but there would be no extension to Paris and it would be 2 days shorter. their futures. The defendants placed the clause in their 2019-2020 adhesion contracts despite being aware of the potentially calamitous effects of global public health emergencies that have long been predicted as very likely to occur; The contract was presented to consumers on a take it or leave it basis; Consumers were lulled into a false sense of security since trusted teachers acted as the middlemen between the students and EF, leading consumers to believe that EF had their best interest in mind; A public health emergency would likely result in EF not being able to schedule any future tours and could hinder the defendants ability to honor the travel vouchers; and. Account #6297341 As you can imagine the difference between 0 and 55 is immaculate and only caused problems throughout the entire trip. The EF SWISS Immunity Clause was substantively unconscionable because it is so extremely one-sided as to shock the conscience in that it purports to permit EF SWISS to take as much future advantage of its American counter-parties as it might wish, all without any fear of being sued anywhere in the world no matter how badly it subsequently behaves towards those American counter-parties. however, in the 2 weeks that we were enrolled we had made payments amounted to $800. EF Educational Tours Reviews | Read Customer Service Reviews of www.eftours.com Travel & Vacation Activities & Tours Tour Agency EF Educational Tours EF Educational Tours Reviews 4,382 Excellent 4.3 VERIFIED COMPANY www.eftours.com Visit this website kharden 1 review US 2 days ago DO NOT USE EF Tours! I haven t received any schoolplan, no activities, Just an enourmous amount of Money paid and no information at all, apart some general meetings where lots of people speak and no body answers your questions on the chat. Travelers who had booked their program by redeeming a previously issued Future Travel Voucher may have different terms and options available to them based on the originally issued voucher terms. I asked for management and she stated there was no one I could speak with. (EF SWISS Immunity Clause). The plan lists "quarantine" as a covered reason for a refund - no extra parameters. . UPDATE ON EF CASES AS OF 2:00 PM PDST FEBRUARY 5, 2021. They simply answered the phone, we provided the tour, dates and names of our family members and paid a deposit for each of us. *$490 is the current cost for tours departing on or after October 1, 2023. the unforeseen. Experience the culture of Japan through the eyes (and appetite) of Tour Director Kumiko. Pursuant toCalifornia Rules of Professional Conduct, Rule 7.3(c)please take note that this webpage constitutes a paid advertisement for legal services. I called EF to try to stay behind with them or re-book, as this was a science expedition they saved for together as a an 8th grade graduation trip. Cost: $490* I trusted my kid's school to pick a good company. I was told the person would be kicked off the tour but they werent. This has to be illegal. 4. I could honestly go on for 10 pages about the terrible food and the fact that you will only be given warm milk, cereal, coffee and last night's rolls for breakfast every day! We understand that plans can change due to unforeseen circumstances. The communication from EF Tours its grossly nonexistent and generic. Payments made should be made to McGrane PC as trustee. It was necessary for a family member to go to Costa Rica. Some of it was just bad luck however I feel like most of it was EF tours being lazy and not trying to help make the experience the best that it could have been. In my opinion, this is stealing. Avoid at all costs! v. EF Institute for Cultural Exchange, Inc., et. Find out more details today at 1-800-438-7672. Liability Coverage. This will not work for many reasons, first I we are most likely moving. It caters to young and older travelers, admitting anyone from age six and above (under-age travelers accompanied by adults). 3) They pretend that you can extend your student's trip. We flew back to the US at 5am in the morning. EF will make every effort to accommodate revised tour requests. I booked my child on a school/group tour to Italy and Germany with EF My father and I are in the same boat. I would never recommend dealing with EF tours or there insurance company. Travelers missing any payment deadlines must pay any incurred late fees to qualify for this program. We believe travel is for everyone. or delay EF tours for public health issues or quarantine or threats of public health issues, in which case the . We put a deposit down and also the registration fee $199 plus $500. Our school will be traveling with three other schools from different parts of the country. UPDATE ON EF CASES AS OF 1:30 PM PDST April 12, 2020, On April 10, 2020, William McGrane wrote to Richard Schirtzer regarding Natalia Grabovsky, etc., et. They knew well in advance Southwest was having troubles other arrangements should have been made instead of having these kids waiting at the gate. We were offered a wait and see attitude for the following year 2021 . Other EF tour brands. The Education First Tour Class Action Lawsuit is Grabovsky v. EF Institute for Cultural Exchange Inc., et al., Case No. Provided to all groups departing through September 30, 2022. Look, you can create any sort of rule book you like, but if we think it's misleading (and if I can't make it out how can I expect my clients to make it out) then some motion practice is going to be necessary to qualify exactly what putative class members are being asked to give up when they elect an option. In what universe is this considered acceptable?!?!?!? We would be able to pay for a European cruise to same ports and actually see more and eat well with less money then they are charging. Still capitalizing from us by refusing to refund the total amount. Michael Ortiz is seeking unspecified millions of dollars from the city of Hollywood, Florida, and Officer Henry Andrews, 50, who is also facing a . Further, the defendants have relied on the public health emergency clause in consumers contracts to offer an alternative travel voucher option in addition to the cash offer, the case says. ", UPDATE ON EF CASES AS OF 1:30 PM PDST April 23, 2020. Especially during a pandemic where these things change constantly. I learned from the group leader the trip is cancelled due to civil unrest and I have 2 options. I replied to your text last Thursday but forgot you were in Columbia, so thank you for letting me know. A copy of this pleading is posted on our UPDATES page. This plan includes Trip Interruption coverage. Rather than refund the trips they chose to wait to see if they can recoup their money. Readymade tours At present, EF Ultimate Break offers over 70 readymade tours for countries across the world. Were covering: My family and I scheduled a tour with ef educational tours. That means that I will receive less than half that amount back! There were no medical facilities available on this resort, and it was necessary to have my son medically evacuated back to the states to receive treatment. B)there are about 1,000 people in the building and I have yet to see anyone that wasn't white as the driven snow. WE never want to travel with EF again and this is not acceptable. Refunding all the money spent thus far is the right thing to do considering the cancellation is completely out of the control of the families. var dt = new Date(); It seemed cool at the time however most countries either had the shops and food places shut down early or be completely closed due to the big games. Southwest canceled my son's flight to DC over Christmas vacation he was supposed to be there for New Year's. Their initial flight was cancelled at 645pm and no one from ef tours was available to book overnight rooms so they could make their 6 am flight. Seriously, that was suppose to be the best part?!?!?! According to the case, the defendants sold tours to public and private high school groups pursuant to a written contract of adhesion that contained what the complaint refers to as the No Public Health Emergency Cash Refund Clause. Under the clause, if an EF tour is canceled for public health issues or quarantine or threats of public health issues, the defendants will issue travel vouchers for the value of the money paid, excluding certain non-refundable fees, instead of providing cash refunds, the suit explains. EF Institute for Cultural Exchange, Inc. - Class Action Lawsuits . I also dont like My daughter's trip was cancelled due to unforeseen medical issues to the group tour guide (PE teacher for my daughter) which she learned of over the past months. The trip was rescheduled for August and was later. If the revised tour has a higher price than the original tour, travelers will be required to pay the difference as a condition of traveling on the revised tour. They have horrible people on the chat, like actually rude. 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