While we hope this doesnt happen, if your application is denied, your holding fee will be returned within 30 days. Credit scores are just one part of your application, so low scores and blemishes on a credit report arent necessarily automatic disqualifiers. The companies can charge tenants a 10 percent late fee as well as. By choosing a home with a pool, you understand the inherent risks associated with a pool, please practice pool safety. For those utilities, monthly bills will be received from Conservice and paid through Progress Residential. Well be requesting feedback through an email survey at the time of move-in, move-out and after interactions you may have with our team members, so please share your thoughts with us and take the surveys. A late fee of $125 will be added for any payments received after the 3rdof the month. If youd like to chat with our renewals team, please contact us at 833.PRG.RESS. Please reach us at 833.PRG.RESS or at [emailprotected]. Before you pay be credit card, please CLICK HERE for important information about credit card payments. What happens if my application is denied? Are Rental Agreements Required in New York? Please understand, due to the high number of requests, it may take up to two business days for us to respond. No If Resident refuses to take Possession of the Property after being made available by Landlord, Landlords obligations under the Lease cease and Landlord shall retain Residents security deposit, application fee, pre-paid rent, lost rent damages, or any other fee contained herein, as well as, all other monies collected by Landlord. Please be cautious if you see: If youre ever concerned youre being scammed, please contact us and well be happy to verify that youre working with members of our team. We are FirstKey Homes, a leading and growing provider of well-kept single-family rental homes nationwide. If we dont hear from you within 24 hours, your application will be cancelled, and your holding fee will not be refunded. Firsthomekey's Ma'am Shay was the very first agent who accommodated about my inquiries and desire to find a new place. Your survey responses are confidential and strictly used to help us improve our services. Click here for more information on the app. We try to make it as easy as possible to make payments. After you submit your lease application, all adult applicants receive an invitation to this process via email fromPayscore with a link to guide you through your income verification. Complaint Type: Problems with Product/Service. You may apply online for Coming Soon homes. Make payments in cash at participating retailers (including many Kroger and Walmart locations). Please keep in mind that, while Progress Residential does not have pet restrictions, some cities and Home Owners Associations (HOAs) do. Tenants have responsibilities to their building owners and other . The security deposit and all move-in funds must be paid seven (7) days prior to your move-in date. Co-applicant has provided a valid SSN/TIN. The rental score is determined from an analysis of information found in each applicant's consumer credit report, application and previous rental history. At Progress Residential, we empower you to lease a great home and focus on living your life. If you're preparing to move out of a Progress home, please take some time to read our Moving Out of a Progress Home page. This approach helps us ensure that everyone is treated fairly and equally. Im not able to complete the move-in tasks within the 12-day holding period, can I have more time? FirstKey Homes, LLC offers reasonable accommodations for any individual with a disability who needs assistance with touring and visiting a prospective home or with assistance during the application process. Another easy and convenient way to make payments and manage your account. Scammers are becoming more sophisticated each day and can fool even savvy renters. Report past payments on your current lease as far back as 24 months for a one-time fee. PRMS is Progress Residentials third-party property management service for investors with mid-to-large single-family rental home portfolios and Built For Rent communities. This is my first time living in a rental home, what can I expect? After approval, you will be provided a move in cost sheet which will detail total monthly costs and expenses. If Im paying by Check, Cashier's Check or Money Order, where do I send a payment? 6802(e)) or its implementing regulations ("NPI"), may be shared with Equifax and SafeRent Solutions, LLC, and consents to the use of this NPI for the purposes of identity verification and fraud prevention." (For more on the Holding Fee, please continue reading the questions in this section.) What Are the Sublease and Assignment Provision Laws in New York? Before you submit your applications, please make sure the information you provided is accurate and complete. If your application is approved and you move forward with your lease, the Holding Fee will go toward your move-in costs. You will then receive a confirmation message on your mobile phone. If you would like to add a pet to your lease, please click here and complete our Add/Remove a Pet form. You may either place a new service request or check the status of an existing request. You should hear back from us within two business days. To setup this feature, click the Resident Services and log into your account. Please contact Appliance Warehouse to schedule the pick-up of your rented washer/dryer. Tenants Rights and Landlords Responsibilities for Rental Property Repairs in New York, The Repair and Deduct Remedy in New York. Learn more about the Pre-Move Out Walkthrough with our Resident Resource video. Esusu views data security as a top priority and has instilled processes and safeguards accordingly. Yes. The guarantor must complete a separate Lease Application and pay a Lease Application Fee. In New York City, tenants have many rights relating to the safety and quality of their housing. You may be asked to provide any additional information, as required by the HOA in its approval process. Restricted breeds include Akita, American Bulldog, American Pit Bull Terrier, Belgian Malinois, Bull Mastiff, Chow, Doberman Pinscher, German Shepard, Bergamasco Shepard, Causasian Shepard, Alaskan Malemuite, Great Dane, Husky, Pit Bull, Presa Canario, Rottweiler, Staffordshire Terrier, Wolf, or any mix of the listed breeds. - For misdemeanors offenses involving crimes against persons, property, or animals, financial crimes. Some homes are listed as Coming Soon, what does that mean? Are there notice of entry laws? Emergencies include: To report an emergency maintenance issue, please call 833.PRG.RESS (833.774.7377). AWS is one of the most secure cloud platforms in the world. We do not keep extra keys to the home or master keys, so a locksmith is the only way youll be able to regain access to the home. There may be government and third-party resources available to you that can provide financial assistance and additional support. Make payments online quickly and easily. Please allow 20 to 30 minutes for your Orientation call. RentTrack is a registered trademark. Once your application is approved, one of our team members will create your Lease Agreement via RentCafe. Do you offer any discounts or special pricing For active duty members of the Military? Vehicles must be operational and have current and valid registration based upon state law. In the event Lease is not signed within the 24-hour time FirstKey Homes may elect to cancel the application and place the home back on the market. Weve compiled a list many of those resources HERE. We always welcome lease renewals. We want you to enjoy every HOA amenity that is available to you. We certainly understand wanting to personalize your living space and make it your own. The information you provide in the Lease Application, or information we obtain with your permission the rental application, will not be sold or distributed to others. We work hard to respond to you within 24 hours for non-emergency maintenance requests. How will the information on my application be used? Learn more about the Move-in Orientation here. What if my roommate wants to take over the lease? Click on a city to see our available homes in that area. FirstKey Homes offers many types of assistance, support, and information to help you love where you live. If Landlord is unable to deliver Possession of the Property within ten (10) days after the Start Date, Resident may terminate this Lease by giving written notice to Landlord before the Property is made available for occupancy by Resident, and Landlord will refund the Security Deposit and any Rent paid. You can learn all about about home care and resident maintenance responsibilities on our "Home Care & Maintenance" page here. How long will it take for you to get back to me? Please click here to learn more about our policies regarding pets. No. the house is great, the neighborhood is good, but they refused to let us do a walk-through prior to (or even after) signing the lease. Do Landlords Have to Pay Interest on a Security Deposit in New York? New York State law requires that the rent receipts include: the date you paid the rent, the amount that you paid, the amount of time that the money is paying for, the place being rented (i.e. For more information, please click here. Am I able to transfer my application to another Progress Residential home? The communication is kind of slow. Click here for more information on the app. We want you to protect yourself and belongings, thats why require a minimum of $100,000 of liability insurance coverage. For emergency requests, we will respond to you within 2 hours. Approved applications are valid for thirty (30) days, after that time period, all Applicants must provide written consent for additional screening, credit checks, income verification, and re-qualification for a property managed by FirstKey Homes, LLC. - Most other misdemeanor offenses (e.g. Test the system weekly. Please watch for that email. Consumer reports may include but are . Yes. If the guarantor resides in AZ, LV or TX and is married, his/her spouse will also be required to sign the guaranty but will not be subject to the Lease Application or Lease Application Fee. A quarterly collection of announcements, tips, and info delivered Pool maintenance is provided once per week to ensure the filtration system and chemical balance is at property levels. An administrative fee will apply. Fish tanks are limited to 20 gallons. We want you to protect yourself and belongings, thats why require a minimum of $100,000 of liability insurance coverage. Click Start Application. Esusu stores your data in encrypted format on servers maintained by Amazon Web Services. Really having a hard time getting anything out of the property manager. This allows us to remove the home from the market so that no one else may apply for the home while your application is being evaluated. A background screening will be completed on all applicants to verify credit worthiness. If you are facing financial distress due to loss of job or significant loss of income, please contact us at [emailprotected] or 844.475.2326. These homes are currently occupied or being prepared for rent, and will typically be available to move into within 30 days. We also recommend reading our Home Care & Maintenance page since some policies may be different from what youre used to. Check out these industry-leading The ease and convenience of multiple ways to submit, Special offers from our partners to save you money, Industry-leading resident resources and programs. We partner with a growing list of businesses to offer you deals and FirstKey may request rental verification, if rental history cannot be verified. What Tenant Screening Reports Are Allowed in New York? Are there any restrictions on the number or kinds of vehicles I can keep at the home? We had some electrical issues when we moved in and it took about a week to resolve. Are there required disclosures that need to be given to tenants? What should I do? To add a roommate to your lease, please click here and complete this form. The Customer service team sucks and they block your phone numbers. How will my rent payments appear on my credit report? First Key Homes - Rent Payments This is a DEMO server and no funds are collected Start Over Make One-Time Payment Welcome to the online payment site for First Key Homes, where you can create a login to store your recurring bills and commonly used payment methods. Partial payments are not accepted after the 8thof the month. Call anytime to report an emergency or urgent concern. Laws on the Use of Marijuana in Rental Properties, Rental Laws on Domestic Violence and Sexual Assault, Required Rental Agreement Notices and Disclosures. We have a webpage dedicated to giving you all the information you need about moving into a Progress home. When there is more than one applicant and/or guarantor in the applicant group for a home, the group will receive a single rental score based on the groups combined credit and rental history. Esusu reports rental payments to credit bureaus to help our residents build their credit profile. Listed features may not be accurate; confirm details with a leasing representative. For more information and ways to protect yourself, please read our article,Watch Out for Rental Scams. The easy way to report your rent to all three major credit bureaus. Simply leave your keys in the lockbox that is located on the side of your home. It typically takes between 1 to 3 months before your reported rent payments will appear on your credit report. You should receive your renewal offer via email approximately 65-75 days from your lease expiration date. Fines can be issued daily for the same violation and can increase with each additional violation. We recommend beginning your search 4 to 6 weeks before the desired move-in date at your new rental home. Additionally, your security deposit must be paid by ACH transfer or credit card. Please click here for more information about renewing your lease. Simply enter your bank account and routing number and your rent will be paid on time, every time. Payscore is a secure third-party automated income verification service that verifies and reports your income to Progress Residential, through a process you control, by securely aggregating deposit history from your bank account(s). People without a credit score could potentially jump up to the mid-600s by adding 2 years of rental payments to their credit file. How does Esusu know that I am paying my rent every month? Yes. What Clauses Are Required in a New York Rental Agreement? FirstKey Homes offers many types of assistance, support, and information to help you love where you live. Our utilities were in thier name and use a third party to pay for them. RentTrack by Self is reporting rent payments on the behalf of FirstKey Homes to all three credit bureaus - which means you get credit automatically each month, just for paying rent. I am unsure of what you are referring . What Kind of Rental Agreement Is Acceptable in New York? 08/18/2022. Terms of Service and Privacy Policy. Please upload a copy of your current Leave and Earnings Statement or active Title 10 military orders with your application. If an Applicant falsifies their application or supporting documentation, FirstKey has the right to hold all deposits and fees paid to apply towards liquidated damages. While we strongly encourage residents to participate in this free service, it is not required. Between the weekly maintenance, we ask that you make sure to skim the surface and pool floor, regularly empty skimmer baskets, and remove any flotation devices or pool toys after utilizing the pool. The complaint implies challenges with your rent payments. Residents who choose not to carry this insurance will be charged a monthly exemption fee of $14.95, which does not provide any insurance coverage for you or your property. Youll need to set-up your auto payments again once your account is back to a standard payment schedule. For everyones safety, we require that you wear a mask and maintain a safe distance at all times while our technician is in the home. Esusu may appear on your credit report because Esusu has partnered with us to report your positive monthly rental payment data to the credit bureaus. Once an account is under eviction, depending on your state, partial payments will not be accepted and must be made with certified funds sent in with a tracking number. Yes. Please Note: Move-in Orientations can only be done with an adult who is listed on the lease. With FirstKey Homes, your rent payment gets you Please be sure to provide us with your new address to ensure that you receive your Security Deposit as quickly as possible. Landlord shall not be liable for consequential, incidental or actual damages to Resident due to the delay in Possession or Cancellation. Your roommate will need to complete and application and go through the standard approval process. For residents who would like to actively build their credit, weve teamed up with RentTrack to report positive rental payments to the three major credit bureaus. the big stuff to give you the peace of mind that the inevitable home Your lease must be signed by all lease holders, all your move-in funds must be paid, and your identity must be verified through our process. Yes. All move-in funds (Security Deposit, rent, fees, etc.) Landlords acceptance of any monies does not waive Landlords right to exercise other remedies available per the Lease or state and local law. What happens if my payment method does not go through due to insufficient funds? Any applicant that appears on an OFAC list is subject to automatic denial. How does billing for utilities work and what is Conservice? Progress Residential allows you to transfer from one of our homes to another at any point in your lease. Esusu is a third-party service provider brought in by Progress to provide a helpful and beneficial service to all our residents. Be sure to take a copy of your Lease Agreement and photo ID so you can show the USPS that you are the new resident of the home. Are there specific security deposit requirements? Keep track of your progress with monthly updates on your credit score. All persons occupying the property must be identified in the application; this includes all minors under the age of 18. It is important to know that we are working with our residents who find themselves in financial distress and unable to pay rent due to COVID-19. If you are current on your rent payments, but now find yourself unable to make your full rent payment,contact us at[emailprotected]. Learn more about renters insurance by clicking here. SafeRent doesnt have a minimum credit score requirement, but it does take your credit scores and credit report information into consideration. This document details the Resident Selection Criteria for FirstKey Homes, LLC ("FirstKey"). Will I be charged for maintenance service requests? You can learn more about home care and resident maintenance responsibilities here. For other utilities, such as unbundled water, sewer, trash and gas, youll automatically be enrolled in our utilities payment plan, provided through Conservice. For example, you may be subject to monthly Pet Rent, monthly Pool Fees, and specific utilities depending on the home. While every service request is important to us, depending on the number of requests in your area, it may take us some time to respond and resolve the maintenance issue. This application, even if accepted, shall under no circumstances be considered a lease agreement between Applicant and FirstKey, nor an offer to lease, and does not create a landlord/tenant relationship. Online or on the phone, we're here to help! What Is Considered Retaliation in New York? You will be sent a cost sheet which will detail your move-in charges. The guarantor is subject to the same guidelines as applicants. What Are the Notice of Entry Laws for Rental Properties in New York? For the latest information on evictions, please check with Federal, State, and Local governments. Are there fees in addition to the monthly rent? If I am not enrolled in Esusu will I grow my credit score with my own time payment anyway? Before applying to a home, please check with the city and contact us to see if the HOA for the home has pet restrictions in place. Log in, then create an account, add a credit card, and pay online. Additionally, theremay be government and third-party resources available to you that can provide financial assistance and additional support. Criminal histories presented through applicant screening reports pertaining to weapons, drugs, violence, or any other act that poses a threat to household, neighborhood, vendors, FirstKey employees, or the physical property itself, may result in a denial. You can opt-out of the rent reporting program by responding to Esusus outreach or contacting them at [emailprotected]. If you are current on your payments but now find yourself unable to make your full rent payment due to COVID-19, please contact us at [emailprotected]. Once your application is approved, one of our team members will create your Lease Agreement and let you know that its available for you to sign electronically using your online login. When scheduling and arriving at a service appointment, we will ask if anyone in the home is experiencing any flu-like symptoms or symptoms of COVID-19, which includes fever, coughing, and difficulty breathing, or recently travelled to a high-risk area. Any changes to the application after submission, including changes to your move-in date or adding residents or pets, will require a $100 Application Change Fee. A maintenance emergency is one that is dangerous, threatens the habitability of the home, or could cause damage to the property. Security Deposits in New York. That means that a simple fine can quickly end up costing hundreds of dollars. Certain breeds require additional liability insurance coverage. per person per month. Progress Residential must be listed as an additional interest on the policy. There may be government and third-party resources available to you that can provide financial assistance and additional support. Simply call us at 833.PRG.RESS and select the option to make a payment over the phone. Online or on the phone, were here to help! First and foremost, if severe weather is headed your way, please take every precaution to keep yourself and your loved ones safe and secure. Pay by Phone We also recommend reading our "Moving In" webpage to learn more about what you need when moving into a Progress home. Applicants applying to homes governed by homeowners associations ("HOAs") or municipalities may be subject to additional qualification criteria based upon HOA regulations or municipal ordinances. Tenants should expect to live in safe, well-maintained buildings that are free from vermin, leaks, and hazardous conditions. Were very sorry thats the case. What are my maintenance responsibilities? Please note that the Lease Agreement is time-sensitive and should be signed within 48 hours. A guarantor is required for applicants who do not meet the credit requirements. Additionally, your security deposit must be paid by ACH transfer or credit card* using the online system. As part of the identity verification process, all applicants must present valid government issued photo identification. A $50 application fee, per applicant, is required as well as a $250 Holding Fee and supporting documentation. The range of services the real estate professionals . If I am removed from the program, how do I opt back in? The entire process is completed online using e-signatures. It may be revised, modified, or updated at any time by FirstKey at the discretion of FirstKey. Once those things are complete and youve finished your Move-in Orientation, keys will be released to you on your lease start date. Service animal documentation must be in the form of a note from a qualified healthcare provider stating that the animal alleviates the effects of an existing disability. DO NOT RENT WITH FIRSTKEY/STAY AWAY/FILING LAWSUIT NOW This is the demand letter being sent to FirstKey as well as to 3 other locations. Unless deemed restricted by local city or county ordinance, pets are allowed. Identification issued by any state or federal authority of the United States includes but is not limited to: Applicants will be required to provide a Social Security Number (SSN) or Taxpayer Identification Number (TIN) at the time of application. A non-refundable Administrative fee is required upon move in, price varies per market; All Applicants are required to provide valid identification. Please note: each credit card payment requires a $35 convenience fee. Call anytime to report your rent first key homes late rent policy be returned within 30 days email. Will appear on my application to another at any time by FirstKey at the home more. New York city, tenants have many Rights relating to the monthly rent additional support am paying rent! Be government and third-party resources available to you within 24 hours, your application is and! Approach helps us ensure that everyone is treated fairly and equally fee and documentation. 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