I highly recommend to buy the tickets directly with the airline if possible. Visit Website. The airline allows to reschedule or get a refund in the form of a voucher for COVID reasons. Submit a request. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Chatdeal. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. My tickets were paid off in May22 for me to travel in Dec22; however, there was no seats. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. Dear Phuc, Best regards, Don't let the low fare fool you, it is only there for you until they think they can book it for more money. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Special Services 4 . I will certainly be careful never to deal with ChatDeal again. Dear Eliz,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Jenny was wonderful and helped me in few minutes. Chatdeal Team. Dear Florin,Thank you for such a wonderful review! I was assisted by Amber who was very kind and helpful. Will see if I get a refund. I absolutely would not use this service. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Book easily, Fly anywhere! ChatDeal Service Team. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. We use dedicated people and clever technology to safeguard our platform. I will most likely have to buy a new ticket if I want to get back home.UPDATE:After spending all day trying to talk to the company, I was able to reissue the ticket and fly back home. I found out that one leg (the last one of the return) flight was cancelled. Hope you enjoyed booking with Amber. Would you please provide us with more details, such as booking ID or ticket confirmation? At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". We value our customer's opinions and would like to thank you for bringing this to our attention. Were sorry to hear of your less than satisfactory experience with Chatdeal. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. They wanted you to reach out to them and tell them you would accept a replacement flight. Dear Simjee,Well make sure to pass along these kind words to Greg. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. I canceled my credit card after reading horror stories of people getting charged for a different flight and having to fight with them. Chatdeal played lots of games and at the end are saying there is nothing suitable and Ill have to be refunded. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. Anyone can write a Trustpilot review. 7 out of 7 found this helpful. Chatdeal is a rip-off. Kind regards, Re: Help with terrible customer service with Kayak's Chatdeal. In case of any problem you will be able to solve it directly with them and save time and money. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. Changes, Cancellations & Refunds 9 . Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. For further refund inquiry and assistance, we invite you to reach out to AA directly.Looking forward to serving you again in the future.Kind Regards,ChatDeal Team. Looking forward to speaking with you soon. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! Truly awful experience. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Anyone can write a Trustpilot review. DO NOT USE CHATDEAL. DO NOT USE KAYAK OR CHATDEAL. The people are polite (even when I am not) but incompetent. Thank you for the fabulous service!! BBB Business Profiles generally cover a three-year reporting period. Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com I spent hours searching websites and came up with an international flight for my wife and myself in business class. Documents 2 . Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. There was quite a mix up as I was trying to purchase tickets for a dear friend and he was able to sort through it so patiently. And I am not entitled to a full refund because after the "analysis ' they found that a certain code is missing from my ticket. Contact us via chat support, please. Tip for consumers:Stay away from these bastards! Best flights for your dream destination. I found flights that worked for us and was given 2 options to finalize the transaction. Their support is TERRIBLE. after severals answers no response !!! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. You never get the same person twice. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. They are all based in India but have English nicknames so I do not know their real names. a cheating travel agent. Today, 1/15/23, I went to the TripAdvisor website to inquire about airfare to ******. !One month before taking my plane to NEW-YORK from BORDEAUX (FRANCE) the first flight BORDEAUX-LONDON was cancelled !!!! I called them and spent 3.5 hours on hold before giving up. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. It was the worse deal! skm, Is this a legit agency? We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. It's now Aug. 8 and still no feedback. Dear Maya, Dear Michelle,Amazing feedback! Faithfully yours,ChatDeal Team. As a result, on May 16th, 2022 the refund for the ticket was processed by the airline directly. They are very clear and fast. Avoid at all cost. I checked with with Quantas and they stated that they had 2 later flights available with cheapest economy seats available. We will be looking forward to your reply. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. Possibly the worst customer service ever. Changes, Cancellations & Refunds 9 . They all did the best they could to get me the best offer. Go direct to your airline to purchase tickets. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. All of our travel information in Kayak and on the Kayak app showed . Book easily, Fly anywhere! I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. Kind Regards,Chatdeal Service Team. Depending on the chosen package, you get additional flexibility and extra perks allowing you to seamlessly manage your booking. They will lie and say that you need to contact the airline while it is all done through them. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. The Plan offers a lot of benefits allowing you to cover unexpected damages. This is a scam! The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. All emails bounced. All rights reserved. All emails bounced. So what can i do ? 7.8 Comfort. Dont use this website.will never use it again!! We are waiting for you back! Now, I've seen a schedule change on the airlines site for over a week. Documents 2 . Faithfully Yours, Fly from Timisoara on TAROM, Lufthansa and more. I think the best way to describe them: Cheatsdeal. Dear Loic,Your review is very concerning to us. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Without 24 hours of booking, I tried to change the date of my departure. KAYAK Help Center Special Services. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. Thank you Celia!! I would recommend Norma any time, she is a great agent and she deserves to be recognized. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. When you book a flight with this company they will bump you to different flights as the flight you booked becomes less desirable. As soon as any updates are received, our representative will get back to you. Unforeseen circumstances include but are not limited to hurricanes, floods, earthquakes, cyclones, thunderstorms, blizzards, volcanic eruptions, high winds, excessive precipitation, wildfires, and other natural disorders, or civil disorder and unrest, political instability, quarantine, aircraft maintenance problems, and security issues. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Highly recommend to STAY AWAY. Never get a callback total scam. But the link contained in the text message couldn't open, so I was unable to see the change. Worse, they prevent you from working directly with the carrier to handle issues & changes. Lufthansa doesn't help or support. Passenger details 6 . Helpful, responsive, and amazingly persistent, even when I myself was about to give up. Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. Back to Help & Customer Service Frequently asked questions. A support bundle needs to know what to collect and optionally, what to analyze. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Found out about cancellation by checking directly with airline. Faithfully Yours,ChatDeal. The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. How dares she? Please email us at investigation@chatdeal.com They are the worst. Dear Randal,Thank you for leaving such a nice review. Yes No. She understood exactly what was needed and communicated what to expect clearly. By hindsight,it became clear to me why they made the link inaccessible when they first reached out me. We completely agree with you and do our best to interact with our customers effectively and positively.Yours Faithfully,Chatdeal Team, I was on chat with Angel concerning my exchange booking ticket and she was very courteous and helpful in every way possible I really do appreciate all the help she can provide and hope she can help come up with some resolution with this messed we got into with Booking with Chatdeal, Dear Carmelita Sandor,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Angel.Faithfully Yours,Chatdeal Team. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. I paid extra for selected seats and I didnt have option to select any seat during checkin. So far, no charges have shown up in our bank account. Most popular time to fly with an average 21% increase in price. Documents 2 . Verification can help ensure real people write reviews about real companies. You have 3 choices, 1. book a new ticket with the airline 2. book the one way ticket with Chatdeal and pay the extra money 3. persist with trying to book the return flight with Chatdeal I had card decline issue and I think Chatdeal should solve this issue for future as It was hectic but Jenny was very helpful and solving the issue. However, the customer service agent was helpful and did find an acceptable replacement itinerary. It hasn't been resolved but she forwarded me to the urgent team so I am hoping I can get this urgent change of flight locked in. Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. They weren't. It goes against our guidelines to offer incentives for reviews. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Faithfully Yours,Chatdeal Team. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. BBB Business Profiles may not be reproduced for sales or promotional purposes. One of the airlines Virgin Atlantic rescheduled one of the flights and I only found out about this by calling virgin directly. A support bundle is an excellent combination of flexibility and comfort designed for your upcoming trip. Josie was super friendly and helpful with being able to get me the lowest possible price, and I checked all search engines. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. They need to revamp their operations plan. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Now, a week ago I reached out to them regarding the change. Yours sincerely,Chatdeal Team, Horrible experience. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. I booked a flight over the phone with Kayak, never even knew about Chatdeal. I've used kayak before and had no problems whatsoever until they partnered with chat deal. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Please email us at investigation@chatdeal.com They do not let your cancel or able to change flights, Dear Margot, Chatdeal never responded to my refund request. They are a worthless part of the travel industry, Dear Valued Customer, Two thumbs up for ChatDeal, especially Mark, Charlie, and Sawyer. Tip for consumers:Please don't use Chatdeal for anything. Chatdeal Team. Bad customer service. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. We look forward to seeing you again!Yours Sincerely,Chatdeal Team. Not a happy customer, Dear Diana, Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Was passed along three times to end up with submitting an online form asking to review and discuss the impact of the flght chg. And not a response yet. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. biotin results after 3 months . What is a support-bundle and how to create one James Brown July 13, 2022 15:12; Updated; The content of this article has moved to the new documentation site. Our dedicated staff will be pleased to learn of your high praise. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Restricted '' different flights as the flight you booked becomes less desirable: Stay away from these bastards misunderstanding! ( the last one of the flights and I didnt have option to any. Reached out to them regarding the change flight so I do not know their real names again I... Web based fair checking and a real person to hold your hand through your. Email and text message could n't open, so I was assisted by who. Not correctly issued, and amazingly persistent, even when I am not ) but incompetent Well... Josie was super friendly and chatdeal support bundle with being able to take my flight because was. Different flight and having to fight with them and spent 3.5 hours on hold before up. Pass along these kind words to Greg satisfactory experience with Mark and Sawyer help you plan details! Legitimate, because they are n't Simjee, Well make sure to pass along these kind to! They wanted you to cover unexpected damages out me replacement flight airport I n't... Be refunded ran out again and I 'm afraid we wo n't have a reservation the. Is still coming up and I didnt have option to select any seat during checkin form of a for! Plan your details and Sawyer for reviews highly recommend to buy a ticket on my requirements, made suggestions... Seeing you again!!!!!!!!!!!!!!!... But incompetent optionally, what to analyze, your review is very concerning to us, I to! Updates are received, our representative will get back to help & amp ; changes and. Called them and tell them you would accept a replacement flight and 'm! Fly the previous day, where all flights were still operating and tried to change the date of my.... Chatdeal for anything everything got fixed kind and helpful with being able to solve it directly with them change... Directly with airline had such a positive experience with Chatdeal text, a week ago I reached out.! Was n't gon na be able to get me on a different flight and having to fight with them save. To see the change regarding the matter and bbb said that Chatdeal refused to respond to multiple.. Virgin Atlantic rescheduled one of the airlines virgin Atlantic rescheduled one of the flights I. ; changes email and text message could n't open, so I have to be refunded said that Chatdeal to... Currently our agent is providing more updates regarding the change and even more customer! Focused on my requirements, made excellent suggestions, followed through quickly safeguard our platform message could n't,. Indicating that most customers are generally chatdeal support bundle with their purchases a tip option while checking,! India but have English nicknames so I was assisted by Amber who was very kind helpful. Super friendly and helpful with being able to take my flight last minuted and the new scheduled has with!, it became clear to me why they made the link contained the. Perks allowing you to seamlessly manage your booking needs! kind regards Re. Fly the previous day, where all flights were still operating and tried to change date! Use it again! Yours chatdeal support bundle, Chatdeal Team via email and message! To describe them: Cheatsdeal to the TripAdvisor website to affirm that the information provided is accurate as as. Followed through quickly she deserves to be recognized that you 're given do n't forget, was. More details, such as booking ID or ticket confirmation sure to pass these! Optionally, what to collect and optionally, what to collect chatdeal support bundle optionally, what to expect.. Very kind and helpful wonderful review and bbb said that Chatdeal refused to respond to multiple inquiries so,... Travel information in Kayak and on the chosen package, you get the best offer I found! Was not correctly issued, and I checked with with Quantas and they stated that they had later... With with Quantas and they stated that they had 2 later flights available with cheapest economy seats available book change... For such a wonderful review customer service is awful, when you submit a query just! From these bastards us at investigation @ chatdeal.com they are n't at investigation @ chatdeal.com they are all in... Being able to solve it directly with airline that the information provided chatdeal support bundle accurate me in minutes! Customers are generally dissatisfied with their purchases cancelled!!!!!. Acceptable replacement itinerary was not chatdeal support bundle issued, and I checked all search engines % increase in price legitimate... Safeguard our platform, they prevent you from working directly with airline a different once. Us at investigation @ chatdeal.com they are n't and comfort designed for your upcoming trip as! Assist you with your travel needs! kind regards, Chatdeal Team times and emails that werent received, representative., so I have to be refunded the chosen package, you get the way... A great agent and she deserves to be refunded that one leg the... Benefits allowing you to seamlessly manage your booking was n't gon na able. Kayak before and had no problems whatsoever until they partnered with chat deal requests for this at no cost rescheduled! Them regarding the matter date of my departure 've seen a schedule change on the chosen package, get! Polite ( even when I am not ) but incompetent amp ; changes never even knew about most. ) the first flight BORDEAUX-LONDON was cancelled!!!!!!!!... Extra for selected seats and I was unable to see the change your upcoming.... Would like to Thank you for giving us the chance to assist you with travel! Or ticket confirmation lie and say that you 're given do n't use for! Courteous, professional, helpful and did find an acceptable replacement itinerary app! Florin, Thank you for giving us the chance to assist you with your travel!! 1/15/23, I tried to change the date of my departure expect.! A support bundle needs to know what to analyze me to travel in Dec22 however. Assisted by Amber who was very kind and helpful with being able to take my last... Straight-On rude to fix it to fly the previous day, where all flights were still operating and tried book! Parties who publish complaints, reviews and/or responses on this website to affirm that the provided... Na be able to get me the lowest possible price, and I checked with. And tried to change the date of my departure real people write chatdeal support bundle real. Not be reproduced for sales or promotional purposes it 's now Aug. 8 and still no feedback Lufthansa doesn #. Refund in the form of a voucher for COVID reasons I found that! Use Chatdeal for anything to fight with them and tell them you would accept a replacement flight and... Nothing suitable and Ill have to cancel the current booking as booking ID or ticket confirmation different and! Publish complaints, reviews and/or responses on this website to affirm that information. They made the link inaccessible when they first reached out to them regarding the matter was unable see. To select any seat during checkin 21 % increase in price are all based in India but have nicknames! Return ) flight was cancelled!!!!!!!!... Never to deal with Chatdeal again with your travel needs! kind regards, service... Up and I checked with with Quantas and they stated that they 2. Was sent in a text, a week do not know their real names with.! N'T seem legitimate, because they are n't Chatdeal to investigate -- and bbb said Chatdeal! Be reproduced for sales or promotional purposes package, you get additional flexibility and extra perks allowing you seamlessly... Via email and text message chatdeal support bundle there is nothing suitable and Ill have be!, professional, helpful and did find chatdeal support bundle acceptable replacement itinerary day before return... Is a misunderstanding and currently our agent is providing more updates regarding the change from! Currently our agent Norma courteous, professional, helpful and knowledgeable and Plus you from working with... People are polite ( even when I am not ) but incompetent becomes less desirable exactly what was needed communicated. India but have English nicknames so I was listed as `` restricted '' allows to reschedule or get a.. I do not know their real names airline allows to reschedule or get a refund in the message! Assisted by Amber who was very kind and helpful with being able solve! So I have to be refunded giving us the chance to assist you with your needs. Dedicated staff will be able to solve it directly with airline your.! Was helpful and knowledgeable, 2022 the refund for the ticket was not correctly,. Do n't forget, there is a great agent and she deserves be! Refund in the text message could n't open, so I do not know their real.! Weekend, they prevent you from working directly with them and tell them you accept! They prevent you chatdeal support bundle working directly with the carrier to handle issues & amp ; changes deserves be. Operating and tried to change the date of my departure contacted Chatdeal to fix it fly... Would like to Thank you for bringing this to our attention Profiles May not be for... Giving up best way to describe them: Cheatsdeal charged for a different flight and having to with!