Wait 45 mins for Mexican or get pizza? Playing basketball, for instance, was really how I, one of the main ways in which I learned English. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. What kinds of questions should I expect? When Mr. Xu and his now wife were dating long distance, he bought 12 plane tickets at the beginning of the year to ensure they would see each other once a month. So I think its really important to be intellectually honest. Joy Huang: With that, Tony. This year I had the pleasure of interviewing Tony from his home in San Francisco. As DoorDash grows, he said, theres going to be more tension.. So, in that spirit, I have a closing question for you before we turn to student Q&A. Mr. Xu said the challenges were par for the course. Stanford GSBs View From The Top is the Deans premier speaker series. You can work alongside governments and elected officials on that, but you cant control that outcome, but you have to be prepared for what the consequences are. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. When the company reveals its financials, the potential for profit and growth will be clear, DoorDash investors said. Thank you again for joining us. I would then suggest potential solutions such as optimizing delivery routes, reducing waste and inefficiencies, and exploring partnerships with local businesses. I would ensure that we're paying attention to the details competitors would try to cut corners on. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. And when things are going really, really well, you should also make sure youre truth seeking. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. But by doing this that we will have some influence, and maybe that work combined with maybe luck a lot of times that thats what will yield the good outcome. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? Ive never worked a day in finance before in much of my life. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Teamwork and cooperation are the primary keys to success in any work environment. Whether that meant making friends, whether it meant becoming a chameleon and learning maybe what it was that was, I guess, important to that community. And so our responsibility, I think, is not just to help grow and build the largest local commerce marketplace, but also to teach and actually give these tools so that they dont have to rely on us one day because thats really, really important in order for their longevity. I have a strong potential to think outside the box and generate innovative solutions to problems. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. The . The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. Moreover, proper communication with customers and restaurants is crucial to resolve any issues. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Then, I brainstorm and propose different options to resolve the issue. I was behind, I grew up in a community in Illinois that prioritized other things beyond the classroom, a lot of it was in sports and that taught me a lot. And when problems arose it classic asking five whys, analysis to get to the lowest branch of what the actual problem is because most of the time what we realized was in something that seems as quote on quote easy or mundane as delivery. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. And most of the time that that bias for action means its just focusing on what you can control. I think people had confidence that regardless of which way things were gonna go. Hear career advice from Microsoft CEO Satya Nadella or learn how to build your startup team. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. Tony Xu: Sure. Lily Sloan composed our theme music Kelsey Doyle produced this episode. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. But they use the dashers on our network and the software that weve created to facilitate their own on-demand or same-day deliveries. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. As the market matures, they start making money, he said. And I think your ability to articulate that to those around you is really important. Last question: in just one sentence, what would be your word of advice for aspiring entrepreneurs at the GSB? And would they actually pay for it? Moreover, its advanced technology makes it easy for customers to place their orders and track their deliveries in real time. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. And I think what most consumers know us for which we bring you lunch or dinner, or now increasingly, convenience items and grocery supplies and things like this. By collaborating, we can achieve more than we could individually and create a positive and productive work environment. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps And, I think those are the things that are really, really important when the tough moments come. 1. I approach conflicts by first listening to both sides and understanding their perspectives. This list does not include technical or factual questions. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. However, its vast network of restaurant partners allows the company to offer a wide variety of food options to customers in many different areas. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. As is clear from the tasks listed above, it is quite a challenging job that includes a lot of decision-making. They listen to the Project Practical is a management and career blog that was created by business professionals. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. In such a situation, I would first gather the required data to understand the root cause. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. That was Tony Xu, cofounder and CEO of DoorDash. Other merger efforts have flopped. And youre almost making tweaks along the way. I think that was important. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . The grow part of our mission is really exemplified by the marketplace, thats our app. Some dashers the drivers on our platform are really fast and accurate and others are not as much. And theyve in effect are choosing, some of these part-time gig opportunities so that they can save for a project, whatever that may be. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Overseeing product development. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. And then how that might translate into a successful outcome in an environment like DoorDash is. It took some time to figure out how do you actually improve these inputs? So, this is why, for instance, we have everyone at the company do deliveries once a month or do customer service once a month. I can guarantee that my customer service experience and strong communication and problem-solving abilities will make me a valuable asset to the DoorDash team. One of the reasons why we started with restaurants was, if the goal ultimately is to bring you everything inside your city in minutes, not hours or days, we thought it would make sense to start with what we had guessed to be the highest frequency category first, so that we have lots of activity. Joy Huang: And what is your go-to food delivery order? Moreover, my effective communication and collaboration, coupled with my strong analytical and strategic thinking and quick ability to learn and adapt to new technologies, make me an outstanding candidate. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. Are you improving on the skills? Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. So weve ordered from from about 1,100 places so far in the Bay Area. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. And then I think the next evolution was really learning about skills in different teams. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. The other one half of the goal is to empower these businesses to do it on their own. That they can create their own digital channels. Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. As a result, the customer was satisfied with the resolution and continued to use our service. So thats still a big part of the journey for us right now. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. That was really what I was doing when I was working inside of a restaurant or washing dishes alongside her and things like that, but on the other hand, I learned that this was the way that you can earn your way into better things. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. Based on this information, I would prioritize and implement new features and improvements, such as:if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_5',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); I would also regularly test and evaluate the performance of these changes and improvements and use data and analytics to optimize the application and website for the best customer experience. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . They want to see influential behaviors, such as using data to establish trust in your decision rather than supporting an idea based on opinions or feelings. Why do you think that's important? He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. Mr. Xus peers describe him as competitive and determined. I think, I forget who studied this, maybe Im gonna blank on the author. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. Typically, an experienced engineer takes the role of interviewer, assessing the candidate's strengths and weaknesses. Armed with that funding, the company began spending to grow. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. If a resolution is not possible, I would apologize for the inconvenience and take note to help improve the customer service experience in the future. Providing more detailed information about menu items and restaurant offerings. While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. DoorDash has millions of dashers actually every month, and its been very fascinating to see how the vast majority of 90% of them work fewer than 10 hours a week. Could you help us first understand what this principle means? Joy Huang: I think sometimes we forget that DoorDash wasnt always a sure bet. These are not necessarily skills I had. And so I think that responsibility is very, very serious, and its one where we have to help them achieve their goals of flexibility and value. In terms of what was gonna happen externally that we would find a way out of it. Its why I decided to mow lawns when I was nine years old and effectively knock on doors so that I can create different shapes because if you cut grass at different heights, thats how you can create different shapes and in places like Illinois, where theres a lot of land theres a lot of grass you can cut, which means that you can earn your way to more video games. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. And so, when I think back on some of our toughest years, I think the first is actually, it really centered around this value at the company in which we call truth seeking. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. If so, youll want to prepare to answer some common interview questions. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. PM basics such as product understanding . And you dont tend to just do that overnight. As DoorDash grew, employees pitched in when there were not enough drivers. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. Moreover, it provides competitive compensation, benefits, and opportunities for professional development for its employees. Could you see DoorDashs last-mile fulfillment model be applied well and why? Jenna: My question is about cities and how theyll evolve. And I believe at the time we said, would they pay $6 for it? To give you a sense of what it felt like DoorDash, I mean it pretty much was 24/7 from March through June, where we had twice a day meetings across probably 20 or so workstreams. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Joy Huang: And as that business grow and like you mentioned at the very top, its kind of a different company every six months, right?. We experienced strong delivery sales out of the gate.. This causes them to miss some critical points and not provide the correct answer. Joy Huang: Welcome to View From The Top, the podcast. Tony Xu: Oh actually I dont have one. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Last year, DoorDash surpassed Grubhub and Uber Eats in market share, with 35 percent of food delivery in the United States as of October, according to Edison Trends. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. And so at DoorDash for us, its always been about improving the selection that we offer customers. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. And were trying to get to the lowest level branch and to really understand and were really looking for the disconfirming evidence to try to see whether or not were just confirming our own bias or actually were on the right path to seeing what the right problems are. 911 dispatchers are the first responder to the emergency. In this View From The Top podcast episode, Tony Xu talks about adaptability and solving problems by going deep. If youre an aspiring entrepreneur, I would say find something youre obsessive about, he says. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. And so, I think the second best thing when you dont have full control is that you plan for the variance. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. The skills required to successfully complete a technical interview at DoorDash include demonstrable knowledge in data structures and algorithms, and the ability to effectively communicate and problem solve. Anyone can read what you share. DoorDash competes with companies like Grubhub, Uber Eats, and Postmates. You will be asked hypothetical questions in the interview, as well as checked on your technical skills and past work experiences. Its always been about how do we grow and empower local economies? But for us, it was this value choosing optimism and building a plan. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. What could go wrong? Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. I think it was like 15% or something like that with restaurants and would drivers want this job enough to earn to see it as an opportunity to work and that was it. +1, got my DoorDash technical interview today as well. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Tony Xu: Send me feedback at any point in time. 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