I would love to get credit for the 30% of the tank of gas we did not use. } This class action lawsuit was filed on 04/08/2022 in U.S. District Court. This complaint was posted by a verified customer. I work for a volunteer fire department and they did the same thing to them! I pay about 125.00 for 4 gallons of propane in addition to a $75.00 fee of tank rental per year. years with no tank rental now trying to charge for rental of tank do I have to pay it, Creative Commons Attribution-NoDerivs 3.0 Unported License. Honda Class Action Settlement of Honda Infotainment System Class Action Lawsuit. Feb 22, 2013 they installed a Bradford White Defendor Safety System water heater. Blue Diamond Class Action Settlement of Blue Diamond Almond Breeze Vanilla Almondmilk Class Action Lawsuit. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. Lawsuit. setCookie('localProductDropdown', response, 1); Last January I paid $6.93 per gallon, that's to much. 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. im a new customer and had the bottles delivered and set. The lawsuit relays that according to the U.S. Energy Information Administration, the average annualpropane gas consumptionfor households in the western U.S. was 27 million BTU in 2015. The other companies that service our area charge between $2.19 and $3.57. Increases in the price of crude oil, diesel fuel and gasoline have affected us all, and in particular, companies like Suburban that deliver their product by truck. He is very dedicated, hard-working and has the customer always in mind. Our business is customer satisfaction. It had been over 6 months since it was filled. The latest review Kerosene was posted on Dec 31, 2022. Propane is a versatile energy source that can be used []. Alleged Excessive and Undisclosed Propane Gas Prices. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. Suburban Propane has been ripping me off! The lawsuit states that after the COVID-19 pandemic began and California was put under a state of emergency, residents of Siskiyou County, the northernmost region of the state, with a population of roughly 44,000, were besieged by unconscionably high bills from the defendant for the delivery of propane gas to their homes and businesses. According to the complaint, the defendants bills strain credulity as it is virtually impossible for residents to use up the amounts of propane gas listed on their billing statements. The ticket indicated that I had received 2.1 gallons of LPG. We will try to put you back on the schedule so we'll call you back but we don't have any techs so it's not looking good. I use around a 1000 gallons a year. Skip to content 1-800-776-7263 We're here 24/7/365 We have finally notified them that they are in criminal trespass if they do not remove their tank. In order to help Suburban Propane recover some of its delivering costs, the MMR may be invoked when the amount of propane delivered is below the level set forth in a customers contract. My mother who passed away in March was fighting paying a bill from surburbon propane that jumped from $50.00 one month to almost $400.00 the next month. Thanks. I expect to hear from a Suburban Propane representative in a timely manner regarding this dispute. I waited and began calling your office 3 weeks ago. Needless to say bye bye Suburban. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. 75 years of expertise and experience in the RV industry . Read more here: Camp Lejeune Lawsuit Claims. I just got a bill which included a 15% Municipal Tax! 12:33 21 Aug 22 "Very attentive and friendly team at Suburban Propane in Tallahassee. }); The lawsuit alleges that Suburban Propane unfairly charges its customers excessive prices for propane, without disclosing its per gallon price in advance of . Trilyon Boone (CRS-Roanoke VA) was so excellent with communicating and helping us set up our account and setting up our delivery on such short notice! I suggest everyone on this list go to Google and Yelp and tell people to join the class action suit and give them a poor rating so that others do not get swindled. Long story short, after numerous letters, calls, etc I finally just ignored their constant bills, etc and switched companies. All Rights Reserved. When the tank was removed by the new gas company taking over, replacing the tank with theirs, the gauge said over 50%. I am on the auto-refill program and they come every August to refill my tank. We'd call again and be told the same thing only to have no one show up. Customer satisfaction since 1928. . if (jQuery(".description-form select#product").length > 0) { You tell me how to go through a 200# tank every three months!? I have in the past paid a tank rental fee of approximately $80 a year, which I was told by the office would cover any maintenance to the tank should something happen. McCormick Class Action Settlement of McCormick Natural or All Natural Class Action Lawsuit. Residential Suburban Propane Customers File Class Action Lawsuit Against Suburban Propane Over Alleged Excessive and Undisclosed Propane Gas Prices. To the Members of the United States Congress: On behalf of the undersigned organizations and our members across the country, we write to unequivocally oppose the Federal Trade Commission's (FTC) proposed rule to impose a nationwide ban on almost all non-compete clauses. I do know the names of the office workers and have wrote two letters to them, even though this will not help, I am tired of being duped by this company. Submit a complaint and get your issue resolved. I had used Suburban for over 10 years. We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! for my } When I paid the bill I was charged for an emergency delivery someone needs to talk to the driver so he can clear this up. I am having a lot of trouble with suburban propane. WHIPPANY, N.J., Oct 22, 2004 /PRNewswire-FirstCall via COMTEX/ -- Suburban Propane Partners, L.P. (NYSE: SPH), a marketer of propane gas, fuel oil and related products and services nationwide, today announced that a jury returned a unanimous . Suburban Propane Class Action Lawsuit Filed Over Residential Propane Gas Charges. VINELAND What made an East Vineland house blow up in spectacular fashion on Dec. 15, 2021 is answered . there gas prices are outrages they charge $2.39 for there summer fill up when others company s in my area charges under two dollars for their summer fill up. what is neutrophils automated absolute number. Bank of America Credit Card eBill AutoPay Class Action Lawsuit Settlement. Doubt that will happen. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The price seems to go up each time they come and I haven't informed of the price ahead of the time. Not power. About Suburban Propane Suburban Propane Partners, L.P. is a publicly traded master limited partnership listed on the New York Stock Exchange under the ticker symbol SPH. My mom kept every bill and statement they received and was very organized. A proposed class action lawsuit claims that Suburban Propane, L.P. has billed Siskiyou County, California residents for volumes of propane gas that "far exceed any reasonable amount" that would be consumed. Docket (#11) MOTION to COMPEL ARBITRATION by Suburban Propane, L.P. Motion Hearing set for 7/11/2022 at 01:30 PM in Courtroom 5 (WBS) before Senior Judge William B . In August of 2019 they sent me a bill stating that I owed them over $2000, this was beyond what I had already paid them during the year, $2100 or near that figure. Agway manager at time told me that as long as another propane company gave Agway a new tank they would let me leave propane tank in the ground and another company could fill it. I was told multiple times that our deliveries wouldnt be put on hold until this was settled. Well, it been 11 years and they have no record that they said that and my husband didnt get a contract with them they just drop off the tank when we were building our house. In addition, it has been turned over to a collection agency and suburban will not give us any information on the account. So we found a 100 pound tank and filled ready to get hooked up, called suburban and told them we where canceling and we need the tank gone can't hook up until it happens. I want my account cleared since the bill has been paid. I am supposed to be called before the tank is filled. Net loss for the third quarter of fiscal . Desired outcome: Must be a clerical error. Monday am i called them to tell that i still hadn't received contract. The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. The furnace was not working due to a part, so was shut down for weeks. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). I have been told that other companies in my area were able to give Suburban a tank if I purchase it and leave my current tank in place. I was fine with getting it the next day as a regular fill. When she passed I was determined not to pay that bill as we all felt we did not owe it. Quite a mess! The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Notify me of follow-up comments by email. The site is secure. Yet here we are months later and I keep getting the same $183.00 bill; only now they are trying to take on late fees!!! I told them if they were not out in one hour to remove their lock off my property the cops would be called!!! I do not mind paying when I order it. Suburban Propane has the WORST CUSTOMER SERVICE! Years serving our customers and their communities. I had a house built in 2004 and had an inground tank installed. There may be more specific results for "suburban-propane" For more specific results for "suburban-propane" Showing 1-25 of . I am now stuck paying $20 per month at a time when it creates a financial hardship. Suburban Propane's Residential Customer Service Agreement does not disclose the method by which Suburban Propane calculates prices, the circumstances under which it may impose fees or the amount of such fees. Cutter Repel Citronella Candles Class Action Settlement of Citronella Candles and Foggers Class Action Lawsuit. In read more. Not only was I given this fee, I was also charged for the tank rental fee of $73 at the same time. Copyright 2023 ClassActionLawsuitsInTheNews.com All rights reserved. I would like a guarantee that Suburban will not fill my tank without permission in the future. Desired outcome: This minimum bill nonsense is BS!! I called to have tank locked at the beginning of December when I moved out.A few days later, suburban said a worker was ill and they would have to go the following monday. Can you say SCAM!!!!! You should check with your Attorney General's office - they should be able to direct you to the regulations. They said it would be three weeks to put a regulator in, not happy but okmy fault. Sign Up! I have been a Suburban Propane customer since 2002. They would then remove it from the ground at that point. Customer satisfaction since 1928. More lies. WHIPPANY, N.J., Aug. 4, 2022 / PRNewswire / -- Suburban Propane Partners, L.P. (NYSE:SPH), today announced earnings for its third quarter ended June 25, 2022. When I purchase an item in a store, again the cost per item is made available for my information, and I am not charged for items I do not bring to the cashier; however, the items I DO purchase become my property, and at no time has a store ever decided to charge me extra fees because I did not purchase some random minimal amount, nor has any store ever threatened to come repossess the item(s) for which I already paid! Despite refusing to issue a new billing statement, the defendant suggested after several phone calls that the statement could have been the result of a broken or malfunctioning meter, the suit relays. Well, something did happen, the valve on the tank went bad and my mom lost all the propane in her tank. Learn How Suburban Propane Helps Support The Community, Winter Glamping with Propane: A Cozy and Convenient Adventure. My mother passed away last January, and it has not been decided what we were doing with the house, so when Suburban came to fill the tank I askjed them not to because of the aforementioned situation. Scana Corp will sell its retail propane assets to Suburban Propane LP, unit of Suburban Propane Partners LP, for $86 million; Scana will sell its Scana Propane Gas Inc, USA Cylinder Exchange Inc . Disclaimer When I told them to come and get the tank, they said it would cost me $5000 to have it removed. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time 2nd we do not have enough propane in the tank to go another month when the new company will be coming. Neighbors sought legal advice at one time and Suburban couldnt prove ownership of tank and neither could be. Some kind of reduction in yearly charges. Overview of Suburban Propane complaint handling. Consistent with the seasonal nature of its businesses, the Partnership typically experiences a net loss in the third quarter of its fiscal year. Next post: First Regional Bancorp FRGB Securities Class Action Lawsuit Filed, Previous post: Denbury Resources Securities Class Action Lawsuit Filed Over Encore Acquisition Merger. I am being charged $5.00 per gallon. A note of thanks. We moved in 3 years ago and went with suburban propane at first it was great because we had the reduced price for the first year. At that time my hot water and heat were both propane. I do not know the amount to dispute (per the Summary of Your Billing Rights inclusion demand for this letter), as THERE IS NO COST PER GALLON IDENTIFIED ON THE INVOICE, so I am unable to determine the rightful charges for the 2.1 gallons I received and for which I am prepared to pay. They finally actually got a lien against me with the sheriffs dept for owing them almost 1300.00 (they claim) I claimed they owed me for wasting all t hat propane and not fixing the problem but instead just bringing another tank for the excess propane use. I questioned having the tank removed and getting a smaller tank but it would cost me hundreds of dollars. i was filled up both times and was stuck paying the difference . My fault the pipe was not in. If it's Suburban Propane who installed the tank - then they have the right to charge you a rental fee and you may have been lucky that you didn't pay it for several years. My name is John Foley A lawsuit claims Suburban Propane has billed Siskiyou County, California residents for excessive volumes of propane gas that could not reasonably have been consumed. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Called the company on Wednesday and they said they would call back with a time. About BigClassAction.com estLng = parseFloat(getCookie("estLng")); I told them the guy down the street charges 2.05 a gallon whats up with that. not to use this company! When I called, they just said it takes time from New Jersey to get there. I called the next day and was told that this was the correct amount. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. This will surely increase the credibility of your complaint. Instead, the Customer . Dennis H. Share your photos and videos with others to prove the truth of your words. Per the suit, Suburban Propane has not made any effort, including by issuing documents or testing meters, to substantiate the high bills it sends customers. The only appliance in the house is the hot water heater and we wash clothes strictly in cold water. Thank you, Desired outcome: During my conversation with the Suburban representative, I was told it was irrelevant that I had only received 2.1 gallons of LPG and that I was still responsible for paying the $151.29 minimal fee. checkDescriptionFormCookie("description-form-product",".description-form select#product"); I have tried for 3 years to terminate service with this predatory company. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. No call not information. Suburban Propane provides a storage tank for our customers use. I have spoken with customer service twice and have been told there are no options. Suburban Propane is charging me $3.74 per gallon, my new provider is charging $1.79 per gallon. I have 2 tanks. I am on a fixed income and can not afford $1,400 for 200 gallons of propane. New cases and investigations, settlement deadlines, and news straight to your inbox. 3 years ago I replaced my hot water heater with an on demand system. Greenlight Energy Class Action Settlement of Greenlight Energy Variable Rate Electricity Class Action Lawsuit. Updated my ac/heating sytems 19 years ago so now only hot water. I do not have that money. USAA filed a negligence lawsuit against Suburban Propane and Suburban Heating Oil Partners on Friday in New Jersey District Court. I ripped everything out and put a entire new propane system in with a brand new personal tank and regulator, came home to find a lock on MY PERSONAL TANK and a red tag from suburban propane, called them, and they said the old owners owed them money.. Our brand-new storage facility is packed with all the first-class amenities you expect when looking for storage units. Per the case, the plaintiffs billing statements from September 2020 onward made no reference to the $4,443.25 amount, and the plaintiff thus believed the issue had been resolved. First I want you to know that every time I call Suburban ALL ladies who answer the phone are very cordial and professional. I have had nothing but trouble from Suburban Propane.Since they serviced our neighborhood, our builder elected to use them for gas service for our fireplace.This was 21 years ago. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. This fee may be charged to a non auto-routed customer to help defray the added costs of scheduling and completing a special delivery at the customers request. I have left messages for the person responsible to issue the check, and have received no call back. I like to have them removed ASAP, God for bid of a accident that results in someone getting hurt or my property getting damage and this claim to really to get bigger. Thanks. This review was chosen algorithmically as the most valued customer feedback. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. treat their costumers this way. The first I saw of their price was $4.912 per gallon printed on the delivery stub. I have asked for some kind of discount, but received none. So ugly of an end. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. } We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Suburban Propane, I never even got the notice of the increase. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. I would love to get credit for the 30% of the tank of gas we did not use. So when they come, they only put in (on average) 5 to 15 gallons. YES $10.339 a gallon. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I continue to argue with them over this amount. home I have been having issues with this take for a few months. Suburban propane advertises they automatically fill your tank. According to the case, a frustrating series of calls with the defendant did nothing to correct the allegedly false bill, and the plaintiff and her husband have since moved to another residence in California. The Transportation Fuel Surcharge helps us to recover a portion of these transportation costs. Feb 28, 2023. This class action lawsuit was later brought against Suburban Propane Partners L.P. and Suburban Propane, L.P. I paid the bill under protest because I did not want it to hurt my credit. They didnt swap it out like they said they would, they just removed it. I went from 1.89 per gal to now almost 4.00 per gal. Just got my latest bill. If they do, the liability should be theirs not mine. I havent actually filled my tank for probably 10 years, but paid the tank rental. I was paying over $4.00 a gallon so I shopped for another company. I am not paying them a cent after i told them to stop delivery. var product = ''; The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. I will also be getting in contact with my Senator Office. However, I did not deposit it within the 60 day window you imposed. August is historically the best month to get a tank refilled. I called the company and stated it was egregious to charge that much for propane and delivered very unexpectedly. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Headquartered in Whippany, New Jersey, Suburban has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable energy and related . I suggest others do the same! Per the suit, the plaintiff agreed to pay for the propane on a per-gallon basis, and the amount would be based on a meter read at her residence. Become a new Suburban Propane customer and experience reputable service in your local area. Jan 28 my 50 gallon propane tank went empty. I payed the the amount we owed monthly. Kona Coffee Farmer Class Action Lawsuit Settlement. I do not mind paying when I order it. I got propane from this company for many years. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Desired outcome: I did pay the rental fee, however. The lawsuit, filed May 17 in U.S. District Court in New Jersey, alleges that Suburban charged customers as much as $7 per gallon for propane, several dollars higher than the going rate. }); To Whom It May Concern: It is not their tank and they do not know age of tank or the integrity of the tank. Some kind of reduction in yearly charges. Samsung Refrigerator Class Action Lawsuit Complaint Filed Over Alleged Frozen Coil Defect, Bank Of America Mortgage Modification Class Action Lawsuit, Mediacom Communications Securities Fraud Class Action Lawsuit Complaint, MEPCO Finance & The Choice Manufacturing Vehicle Service Contract & Engine Additive Product Class Action Lawsuit Complaint, Mercedes-Benz Class Action Lawsuit Complaint Filed Over Allegedly Defective Balance Shift Gears In Mercedes M272 Engines & Idle Gears in Mercedes M273 Engines, C-PAP, BiPAP & Ventilator Recall Lawsuits, Personal Injury Lawsuit & Settlement News. I called today for an account inquiry and was quoted 3.17 a gallon. They have also had bad unqualified mechanics doing the work. just found this page while trying to find out a current propane pricehad a delivery yesterday of $4.989/gallon, plus fees for safety and P&T, also fee for transportation ! What kind of crap is that. For changing to the local guy my intro price for 500 gallon will be 1.95 a gallon. I called two local suppliers and their prices were $3.39 and $2.329 per gallon respectively. June 21, 2010, 3:59 pm. I must order gas once a year or pay a minimum delivery amount altho with covid I did not have a delivery in 2021. The Schedule K-1 will typically be mailed to the investor no later than the end of March of any given year. This is an egregious abuse of ethical business practice, if not illegal, and is worthy of formal complaint to the Better Business Bureau, as well as potential legal action on behalf of the consumer. Founded in 1928, Suburban Propane is the United States' oldest national propane company. I called the next day and was told that this was the correct amount. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. Now, its $156.00 for the same usage. A couple of years ago I was charged a huge price per gallon for propaneI complained and wanted to switch companies but Surburban told me that I couldnt because I had an underground tankI run a beauty salon businesss in my home so my hands were tyed to Surburban unless I signed a lease with them to be forced to get a lower pricewhen I locked into this so called lease the natural gas co. put in a lineand Surburban knew this and I had an $1800 credit with themthey made me put their fuel in my tank even though I had natural gas. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. else { If anyone has any advise what I should do please let me know.. estLat : estLat, We continued to get phone calls and bills through 11/10 harassing us about payment. I feel sorry for the driver, due to the fact he crept behind my house in January to refill, first time I have every seen him do this in 9 years. So basically I am stuck. For the first fill, I was changed @1.57/gallon. }, Last year it was 1.89. Desired outcome: Thankfully she only used it for cooking and not heat. ITS THE MIDDLE OF WINTER AND I have small children at home! By submitting this form I agree to the Terms of Service. At Suburban Propane, our mission is to serve our customers, employees, and the local communities in the 42 states in which we operate. Putting in the regulator so that I can use the propane at my house. A special thank you to Marianne who was very supportive and friendly. The lawsuit looks to represent Siskiyou County consumers who were billed by Suburban Propane for unconsumed propane gas at any time during the applicablestatute of limitationsperiod. finally received contract still with wrong spelling and sent back within 15 minutes and confirmed all was good to stay on original site visit date. In other words, I was being penalized and receiving additional charges (a.k.a.