The process took 4 weeks. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. I had to prepare a presentation and task. Thames Water is a business that takes pride in its unique application process and value candidates individuality and passion for a role. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. It believes in hiring based on passion, personality and inclusivity. Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. Assessors will expect you to be knowledgeable about the role, the business and the industry, as well as able to demonstrate your skills and experience. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. Interviews at Thames Water Experience Positive 67% Negative 33% Getting an Interview Employee Referral 50% Recruitment Agency 50% Difficulty 2.3 Average Hard Average Easy Interviews for Top Jobs at Thames Water Graduate Engineer (8) Customer Service Agent (5) Analyst (3) Data Analyst (2) See more interviews for top jobs They are very supportive. All products and services featured are independently selected by WikiJob. Received detailed, actionable feedback after R1. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. The company seems to care most about emotional maturity and empathy in customer-facing roles. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. 4. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! Plenty of time for my questions allocated. I applied online. This role is aiming to promote to the leader, and lead others.is it ok for you? TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. It wants to find those who are right for the company and those ready to build a career. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. a) Initial Question When you register or purchase through links on this page, we may earn a commission. They follow a set process as they have interviewed many times. If you can have a unique take on some of them, they will be impressed. This company takes advantage of the lack of competition. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. a) Initial Question I applied through a staffing agency. Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. As a registered priority customer I am told at each call Im not registered. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. salary, working time, benefit, .. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The more you know, the more prepared you will be and the more seriously you will take the interview. You will have to email the slides in advance for them to be set up. Presentation: Thames Water employs only 25 graduates a year and receives over 1,000 applicants for its graduate scheme; therefore, it is important to stand out as best you can. Why do you want to join Thames Water. You don't have to spend one more second listening to that awful hold tune. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. Approximately two weeks from first interview to job offer. All rights reserved. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. The process took 2 weeks. from Thames Water employees. I applied online. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. Do you have any commitment to avoid you from the working shift? If I could give no star I would . how would you communicate to change situation ? They asked so many example questions in STAR format which was ok for me but they asked way too many questions. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. Interviews at Thames Water Experience Negative 80% Neutral 20% Getting an Interview Applied online 50% In Person 25% Staffing Agency 25% Difficulty 2.8 Web37 questions about working at Thames Water How does someone get hired at Thames Water? Thames water have said no action is required. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. "Don't have a water meter fitted".I had no choice they just installed it, in May 2022 they fitted a meter breaking the pipe as they conected it, caused a leak then blamed me and refused to fix it or help fix it. You will be asked similar questions to the initial interview but more in-depth. 3. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. It wants to find those who are right for the company and those ready to build a career. I interviewed at Thames Water. My favourite question was being asked to describe a time I'd gone rogue at work. I'd be happy to complete a review of what happened and get in touch - I've requested further information through Trustpilot to allow this. Im now being regular pestered by TW texts and emails to arrange for an engineer to come and install a meter, despite me telling them umpteen times one cant be installed. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. What is the consideration when you apply for a job/ company? Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. Shocking company! Thanks. Dependant on role it is an assessment centre or face to face interview with competency This was followed up with a telephone screening/interview this was mainly going back over the questions on your application and didn't last longer than 15/20 minutes - fairly straight forward stuff. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. How would you react in this situation. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Don't miss out on that job! What was your latest salary? Thanks. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. It is all about finding the fine line between showing off your personality and showing that you are the right person for the job. Received detailed, actionable feedback after R1. Specialised programmes require a relevant degree qualification in that specific field. Your The process took 1 week. Honesly I dont think this person should be working there ! Thames Water Utilities Limited Registered in England and Wales. To be successful, try taking some practice tests online to make yourself more familiar with them. Interview. The only company that wasn't cooperating with my financial issues during the pandemic. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. Among the many available positions in Thames Waters offices around England, you can find: Instrumentation, control & automation (ICA) technician in Barking Online Application: Send your CV to the relevant position. Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. All handled directly by the hiring manager which was refreshing. b) Tick the box Thames Water is a waterworks business founded in 1989 and based in the south of the UK. DoNotPay has proven to be a useful ally when it comes to getting good service. This line is open from 8 am to 8 pm from Monday to Friday. They will be expected to research as much as possible and be prepared to answer questions. The company seems to care most about emotional maturity and empathy in customer-facing roles. Explain how your previus experience is related to the job applied for. Now this house my name and theirs too. What examples do you have of managing people in different situations? After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. We have been prioritising leak repairs to ensure these are fixed as quickly as possible, so it would be good to have further details on this one in particular. I had to prepare a presentation and task. The Ultimate Job Interview Preparation Guide. Over zoom , interviews are fine until you get to the screening. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Interviews at Thames Water Utilities Experience Positive 100% Getting an Interview Applied online 100% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Thames Water Utilities Engineering Apprenticeship (1) Lab Analyst (1) Customer Service Advisor (1) See more interviews for top jobs The screening process is so over the top it's unnecessary and makes you want to quit before you have started. it was a bit depressing that you want to quit before even joining the company. Why do you want to join Thames Water. If you pass the initial interview stage, you will be invited to a virtual assessment centre. WebYou can contact Thames Water Mon - Fri 8am - 8pm | Sat - 8am - 6pm. The interviewer makes you confortable and doesnt try to catch you off guard. We use dedicated people and clever technology to safeguard our platform. The start date will be xxxxx, is it ok for you? This nature of the community environment is not often present within larger firms, and Thames Water wants to create a motivating and enjoyable work environment for all. Therefore, it is worth considering this before submitting an application. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. What are the steps along the way? The interview itself was pleasant. You should also have a few questions to hand, whether that is about the graduate scheme as a whole, the role you are applying for or the company, to show initiative. Even a complaint to the water ombudsman failed to improve service supply. Since this process is no longer in-person, it has been adapted from traditional assessments. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. My favourite question was being asked to describe a time I'd gone rogue at work. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The worst! The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. Apprenticeships play a key role in our success delivering life's essential service to our customers. Questions can be anything from asking what you know about the graduate scheme and Thames Water to how you deal with challenges and what your career aspirations are. 2. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. They appear to have a non-existent specialist team, who always no show. Both surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. How would you cope with keeping up with college and performing to high standard in the role? How would you react in this situation. Are you aged over 18? Any further Q? Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. Thanks, ZERO STARS SHOULD BE AVAILABLE On the phone for 4 hours today listening to the loop music and in between every 40 mins being told youre come through to the incorrect department after specifically explaining who I need to speak to. Interviews View all 29 questions about Thames Water What questions did they ask during your interview at Thames Water? This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Avoid this god awful company. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. I applied through other source. Seemed less about professionalism, more about level-headedness. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. However, you can be one step ahead by reading more. What is the interview process like at The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Over yrs of a blocked drain needing repairing we have to call tw at least twice a yr to unblock it they will not repair as its cheaper to clear it than repair it that statement was made by a tw worker.Prices going up again standards going down again. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. They follow a set process as they have interviewed many times. Followed by a tour of the premises. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Spent just 40 minutes. Its been a week now and my heavily pregnant partner can not have a shower. Therefore, expect to see We would only offset a credit amount against a valid bill though, I understand you were expecting a refund and it would be good to take a look at the details on your account. This line is open from 8 am to 8 pm from Monday to Friday it has been adapted from assessments... Communications Manager interview any commitment to avoid you from the working shift your interview at Thames Water is more.! Before submitting an application company takes advantage of the UK describe a time I 'd gone rogue at work other! Interested in these other WikiJob articles: or explore the interview Advice / interview. 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Is the consideration when you register or purchase through links on this page, may! Makes you want to quit before even joining the company and those ready to build a career commitment! It wants to find this interview helpful, - Dallas-Fort Worth, TX, United States Area that only very. A job/ company but more in-depth and maintaining sustainability for now and my heavily pregnant partner not! Set up or purchase through links on this page, we may a... 8 am to 8 pm from Monday to Friday the rivers clean in its Area and maintaining sustainability for and.