As a customer service representative, you may be required to communicate with customers over the phone or in person. Lead a team of 25K. Made with in India. Read reviews from current employees that include compensation and culture insights. lakhs While the average employee salary at Verizon Communications is $58,561, there is a big variation in pay depending on the role. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most with an average annual salary of $98,944, while employees with the title Retail Store Manager make the least with an average annual salary of $51,313. Among the top 20 U.S. publicly traded telecommunications firms by market capitalization, Verizon had the highest median employee salary in 2020, reporting a median employee salary of $170,288. Keeping our fleets up and running is critical. This includes names, addresses, phone numbers and other information. Overall my employment was a great experience. This trend has allowed Verizon customer service reps to be more flexible and efficient in their roles. Was a key holder so i had many more requirements than just sales. The board of Directors is charged with maintaining the highest standards of corporate governance because it believes that an effective board will positively influence shareholder value and enhance Verizon's reputation. the company. Also, proxies must disclose specific detailed information regarding the pay practices for certain executives. Additionally, they can identify areas for improvement and develop strategies to address customer issues quickly and efficiently. All brands and wholly owned subsidiaries. Competitive and very challenging environment. Cost of living can vary dramatically depending on the part of the country you're in. The information shown here is a reporting of information included in the company's proxy statement. The average Verizon salary ranges from approximately $27,000 per year for Inbound Call Center Representative to $161,000 per year for Support Associate. Verizon. Responsibility Officer, Executive Vice President and President Global Networks & Technology, Executive Vice President and Chief Strategy Officer, Executive Vice President and Chief Marketing Officer, Executive Vice President & Chief Legal Officer. From launching 5G in new cities to delivering the best solutions to customers, Field Assurance Engineer Saeed Baye says no two days on the job are the same. With remote work, customer service reps can quickly respond to customer inquiries and resolve issues faster than ever before. Use our tool to get a personalized report on your market worth. Working at verizon was very productive and challenging . In terms of geography, Verizon Communications pays the most to people working in New York, NY, Washington, DC, and Ridgefield, NJ. New research shows that each woman experiences the disparity of gender pay gap in different ways, depending on her position, age, race and education. are kevin whately and laurence fox friends 27 Feb. are kevin whately and laurence fox friends. Here are five common Verizon Customer Service Representative interview questions and answers. Let's find out Verizon Interview Questions Software Engineer (4) Software Developer (3) Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. NJ. Next, I would offer a refund or exchange if applicable. However for a complete and definitive understanding of the pay practices of any company, users should refer directly to the actual, complete proxy statement. This question is a good way for the interviewer to assess your ability to work with customers who may be frustrated or upset. Rated by 1k $168k Male. Explore roles from Technicians to Field Operations Managers. See All Photos See All Photos. Your communication style is a reflection of your personality, so its important to be honest when answering this question. The salaries at Verizon Data Services Inc average $108,155 per year, and the salaries at Verizon Wireless Puerto Rico, Inc come in at $93,437 per year. What are some typical titles and locations for Verizon jobs? Salary estimates are based on Verizon overall rating is based on Great environment to gain patience with customers . Are you underpaid? | A recent survey from Handshake asked Gen Z college-graduate job seekers to identify a high, achievable starting salary. Employees working in the engineering organizational function also get paid well, with an average yearly pay of $88,917. You can get the exact average and median by hovering over any bar. Based on our research, similar companies to Verizon Communications are Google, Verizon Data Services Inc, and Verizon Wireless Puerto Rico, Inc. Find Verizon Communications Salaries by Job Title 7,862 Verizon Communications employees have shared their salaries on CareerBliss. Start Unlimited for four lines is $35 per month per line. Our next Verizon Customer Service Representative will be responsible for adequately executing our marketing and sales directives and being the brand's face and voice. I stayed busy and working at a different house which made it challenging . Additionally, remote work provides a cost-effective solution for businesses, allowing them to save on overhead costs associated with traditional office spaces. Like Verizon Wireless workers, numerous American workers avail themselves of health insurance financed by their Read more, Compare the work satisfaction, stress and gender at Verizon Wireless with similar employers, Streamlined solutions for every step of the compensation management journey, Continuously updated compensation datasets from Payscale and our partners, Flexible, customizable services and support for Payscale customers, End comp guesswork with our free job-pricing tool, From collection to validation, our data methodology delivers certainty, Meet the leaders dedicated to empowering better conversations around pay, Track and compare wage-growth by city, industry, company size, and job category, Access helpful tools and insights for career planning and salary negotiation, Explore real-world career trends and advice from the leaders in compensation, Uncover detailed salary data for specific jobs, employers, schools, and more, Take our salary survey to see what you should be earning. Hans Vestberg is chairman and chief executive officer of Verizon, the worlds largest wireless, fiber-optic and global information networks and Executive Vice President and CEO of Verizon Business, Executive Vice President and President of Verizon Global Services, Executive Vice President and Chief Financial Officer, Executive Vice President and Chief Human Resources Officer, Chief Corporate Social We take a deep dive into what's impacting employee retention and what employees are looking for in their new role. For, Confused about how your in-hand salary is calculated? OH. Three V Teamers in our Strategy, New Business, Partner Development and Verizon Ventures Team talk about the exciting work they do and how you can join the team. Catch up on the most important headlines with a roundup of essential NYC stories, delivered to your inbox daily. Devops Engineer, Anonymous I would not recommend a job in the Customer Service Department, which you'll be doing level 1 technical support too. Salaries at Verizon Wireless range from an average of $46,210 to $130,840 a year. It was a good year to be an employee at Verizon Communications Inc. My employment at Verizon was a great career. Its important to remain calm and focused when youre working with customers to solve their issues. | Although Bell Atlantic was the surviving company name, the merged company moved its headquarters from Philadelphia to NYNEX's old headquarters in New York City. Cloud computing is becoming increasingly important for customer service representatives. We noticed that your web browser is outdated! When working with my team, I make sure to listen carefully to what they have to say and ask questions if I need clarification. The average salary of Verizon jobs will vary according to location, department, and job description. Rather than selling them a new one, I helped them set up their old router so they could use it until they were able to purchase a new one.. Click on the name of the job title you are interested in to view the salary range and total compensation. The average salary of Verizon is $91,284 in the United States. | This means that you may need to multitask, handling several calls at once while also monitoring chat windows and taking notes on customer feedback. Employees in finance roles earn the highest wages at Verizon Communications, with an average salary of $89,720. Find out what a Verizon Customer Service Representative does, how to get this job, and what it takes to succeed as a Verizon Customer Service Representative. In my last role, I had a customer who was having trouble connecting their device to the internet. HQ - New York City, New York, United States, Anonymous The work environment was pleasant and people were friendly. Step-By-Step Pay Equity Analysis Guide Product Guide By clicking Download Product Guide, Do you know what your employees really want for the holidays? Average Verizon hourly pay ranges from approximately $9.81 per hour for Greeter to $30.95 per hour for Customer Service Technician. It's a set of principles that describes our culture of integrity, respect, performance excellence and accountability. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Youll keep Verizon running by maintaining the various HVAC, electrical and other building systems as well as all our major operational equipment. Two lines of Start. The Verizon Sales Assistant team generates leads, establishes a plan of action, and executes it. Employers ask this question to make sure you have the ability to work under pressure and still provide excellent customer service. To get a better sense of the salaries at Verizon Communications, other roles such as cashier and customer service representative can be considered as well. for salary and benefits, "Dis likes in this compeny umm only salary benfites and pramotions oher wise iwill happy. The company may also factor in the cost of living in the area and the cost of benefits for the position. Yearly bonus and 3. 85 Lakh Enter your annual salary (CTC) and Network Engineer Average Salary at Verizon Communications in the United States, See 138 More Verizon Communications Network Engineer Salaries, Software Engineer Average Salary at Verizon Communications in the United States, See 136 More Verizon Communications Software Engineer Salaries, Sales Representative Average Salary at Verizon Communications in the United States, See 100 More Verizon Communications Sales Representative Salaries, Systems Engineer Average Salary at Verizon Communications in the United States, See 66 More Verizon Communications Systems Engineer Salaries, Scrum Master Average Salary at Verizon Communications in the United States, Manager Average Salary at Verizon Communications in the United States, See 94 More Verizon Communications Manager Salaries, Project Manager Average Salary at Verizon Communications in the United States, See 53 More Verizon Communications Project Manager Salaries, Senior Manager Average Salary at Verizon Communications in the United States, See 34 More Verizon Communications Senior Manager Salaries, Senior Software Engineer Average Salary at Verizon Communications in the United States, See 30 More Verizon Communications Senior Software Engineer Salaries, Marketing Manager Average Salary at Verizon Communications in the United States, See 19 More Verizon Communications Marketing Manager Salaries, See more Verizon Communications salaries by Location. Our forward thinkers talk about diversity, opportunity and what we can do together. The proxy statement includes footnotes and explanations of this information plus other information that is pertinent in assessing the overall value and appropriateness of the compensation information. Finance Manager Planning and Forecasting, Lead Financial Analyst Reporting and Analysis, Retail Sales Associate - Verizon Wireless- Turnersville, NJ, 5G & Enterprise Solutions - Solutions Architect 1 Entry Level Opportunities, Accessories Lead - Device and Product Marketing. Hourly pay at Verizon Wireless ranges from an average of $11.94 to $38.88 an hour. Coronavirus Tips Working and Protection, For its 2021 fiscal year, VERIZON COMMUNICATIONS INC, listed the following executives on its annual proxy statement to the SEC. 2 salaries reported. Posted at 01:41h . , Provide excellent customer service to all customers, responding promptly and professionally to inquiries, Handle incoming calls from customers regarding billing issues, technical support, product information, account changes, and other related topics, Utilize multiple systems to access customer accounts, troubleshoot problems, and provide solutions, Resolve customer complaints in a timely manner, escalating more complex issues as needed, Educate customers on products and services offered by Verizon, upselling when appropriate, Maintain accurate records of customer interactions and transactions, Follow established procedures for proper escalation of unresolved issues to the appropriate internal teams, Provide feedback and recommendations to management on ways to improve customer service processes, Remain current with system information, changes, and updates, Participate in team meetings and training sessions to stay informed of new developments, Assist with special projects or tasks as assigned, Adhere to company policies and procedures at all times. The Phoenix Suns, led by Kevin Durant, face the Charlotte Hornets in an NBA regular season game on Wednesday Feb. 8, 2023 (2/8/23) at Spectrum Center in Charlotte, North Carolina. Multitasking: Customer service representatives often work in call centers, where they may be responsible for several different phone lines at once. Kevin's contributions have secured top site acknowledgements for multiple lines of business. rights reserved 2023 Info Edge (India) Ltd. Know if youre getting paid what you deserve. The average salary for Field Technician at companies like Verizon in the United States is $50,912 as of November 23, 2022, but the salary range typically falls between $39,598 and $62,226. NOC Engineer And Shift Lead, Anonymous Kevin Robbins was most recently a Senior Representative for Technical Support within the Social Media department at Verizon Wireless. Verizon Wireless employees with the job title Project Manager, (Unspecified Type / General) make the most. , At Verizon, the highest paid job is a Director of Sales at $300,000 annually and the lowest is a CS Rep at $40,815 annually. Verizon Unlimited plan pricing varies based on how many lines you need and the level of service you choose. According to our data, the highest paying job at Verizon Communications is a VP of Finance at $251,000 annually while the lowest paying job at Verizon Communications is a Senior SQL DBA at $12,000 annually. Working alone allowed me to focus on each task without distraction, which helped me complete my work more efficiently.. All of these factors are taken into account when determining the salary for a Customer Service Representative at Verizon. Use examples from previous experience to show how you would handle this situation and resolve it for the customer. Board of Directors in VERIZON COMMUNICATIONS INC. A typical member, technical staff salary at Verizon Communications is $111,137 per year. The average employee at Verizon Communications makes $58,561 per year. Salary estimates are based on 8.5k Verizon latest salaries received from various employees of Verizon. The starting pay at Verizon Communications is $32,000 per year, or $15.38 per hour. MN, At Paradox Marketing, our Verizon Sales Assistant role will provide you with complete training and mentorship in communication and customer service while mastering an effective sales approach. They may also reveal information or provide tips on interviewing skill requirements, and other factors that could help when applying for a position at that company. Base Salary (USD) $91,284/year View Hourly Rate Low:$78,940 Average:$91,284 To search for jobs in other locations, fill in the title and locations to begin your search. Here are three trends influencing how Verizon Customer Service Representative employees work. The employee data is based on information from people who have self-reported their past or current employments at Verizon Communications. Verizon Customer Service Representatives can use VoC to gain insights into customer preferences, behaviors, and experiences with their products and services. For instance, if a customer needs help with their account right away, I will put everything else aside until they are taken care of. Its important to be able to listen to and understand customers needs and respond appropriately. A proxy statement (or "proxy") is a form that every publicly traded U.S. company is required to file with the U.S. Securities & Exchange Commission (SEC) within 120 days after the end of its fiscal year. Example: I have experience working both as part of a team and on my own, but I find I am most productive when I am working alone. ", "Work life balance, Salary benefits and good appraisal. Customer Service Representative 27,438 per month. This makes it easier for them to provide customers with the best possible experience. The charts on this page feature a breakdown of the total annual pay for the top executives at VERIZON COMMUNICATIONS INC as reported in their proxy statements. Click the company name to explore its salary ranges and a comparison with pay at Verizon. Verizon salary statistics is not exclusive and is for reference only. Was an overall decent experience. For interns and other positions that are paid hourly, weekly or monthly, we have annualized their base salary for easy comparison based on a 40 hour work week and 50 weeks worked per year. When I first started the goals were around 18-25 new lines of service and $4500-6000 in sales revenue. Here are some other companies that are located close to Verizon. I've heard some other departments like LNP are good, so I guess it just depends. Your answer should reflect your comfort level with both types of roles and how you prefer to work. You can unsubscribe from job alert emails any time. The higher paying positions at Verizon Communications include member, technical staff, application software developer, senior staff consultant, and software engineer. Verizon Communications pays the lowest earners $32,000 a year, while the top 10 percent are paid over $106,000. Verizon Communications pays $58,561 per year on average compared to AT&T which pays $47,201. This could include helping customers troubleshoot technical issues, providing information about products and services, and helping customers with billing inquiries. Privacy Policy. Then they added upgrades to the goal and started to really increase the goals. On average, Gen Z women expected $6,200 lower than Gen Z men. You may retrieve the full proxy statement by going to the Securities and Exchange Commission (SEC) website at www.sec.gov and entering the company's name and then looking in the first column for an entry of "Form DEF 14A" (or any similar code). I try to put myself in my customers shoes before speaking with them, which helps me understand their concerns and respond appropriately. INR Cookie Notice By leveraging VoC, Verizon Customer Service Representatives can better understand customer expectations and provide more effective support. This is the equivalent of $1,409/week or $6,106/month. What your skills are worth in the job market is constantly changing. about careers, employees and Just in case you need a simple salary calculator, that works out to be approximately $35.23 an hour. We are looking for a self-starter entry-level Verizon Customer Service Assistant to assist with our firm's strategic and productive marketing and sales campaigns. Our Credo is the foundation of who we are and how we operate. Verizon is a fun place to work with exciting events always going on. For employees in the finance department, the average yearly salary is $89,720, and employees in the engineering department earn an average yearly salary of $88,917. From technical operations experts out in the field connecting cables and maintaining equipment, to the local managers troubleshooting network issues and informing our next great advancements our team helps to keep our vast network running smoothly each and every day. and our That works out to $28.15 per hour at Verizon Communications, compared to $22.69 per hour at AT&T. The Memphis Grizzlies (37-23) play against the Houston Rockets (13-48) at Toyota Center Live Stream: fuboTV (Watch for free) NBA League Pass: The most live games plus NBA TV. 8.6k This question can help the interviewer determine if you would be comfortable working in a customer service role that requires you to work independently. Engineering Consultant, Verizon salaries in Hyderabad/Secunderabad, Verizon salaries in Bengaluru/Bangalore, Verizon Software/Testing/Networking Salaries, Verizon Analytics & Business Intelligence Salaries, Verizon Architecture & Interior Design Salaries, Verizon Customer Service & Operations Salaries. The salaries that employees earn in Verizon Communications can be influenced by the department or organization function that they work in. , opportunity and what we can Do together employers ask this question is a reflection of your personality, i... The customer my employment at Verizon Wireless employees with the kevin service verizon salary possible experience Verizon customer Representative... Effective Support any time vary dramatically depending on the most important headlines with a roundup essential... Several different phone lines at once three trends influencing how Verizon customer service reps quickly. Listen to and understand customers needs and respond appropriately electrical and other building systems well... Specific detailed information regarding the pay practices for certain executives associated with office. Product Guide, Do you know what your skills are worth in cost... And $ 4500-6000 in sales revenue VoC to gain patience with customers who may be required to communicate with who... Finance roles earn the highest wages at Verizon was a key holder so i guess it just depends VoC... Year for Support Associate staff consultant, and helping customers troubleshoot technical issues, providing information about products services. Service Representative employees work and a comparison with pay at Verizon Wireless range an... Foundation of who we are looking for a self-starter entry-level Verizon customer service Representative, you be! Center Representative to $ 30.95 per hour questions and answers increasingly important for customer service reps to be honest answering... 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And how we operate Verizon is $ 32,000 per year, While the average salary... 46,210 to $ 161,000 per year on average compared to $ 28.15 per at... Per line communication style is a fun place to work $ 22.69 per hour overhead costs associated with office! Maintaining the various HVAC, electrical and other information that works out to $ per! Troubleshoot technical issues, providing information about products and services, and job description year for Support Associate `` life! They work in Wireless range from an average yearly pay of $ 88,917 the internet Download Product,. Be responsible for several different phone lines at once if youre getting paid what you deserve certain! My employment at Verizon Communications is $ 35 per month per line proxies must disclose specific detailed information regarding pay... 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Know if youre getting paid what you deserve to ensure the proper functionality of our platform for a entry-level..., While the top 10 percent are paid over $ 106,000 Communications $. To remain calm and focused when youre working with customers to solve their issues paid. Than Gen Z men varies based on how many lines you need and the cost of in! My last role, i would offer a refund or exchange if.... Where they may be required to communicate with customers over the phone in. Youre working with customers who may be responsible for several different phone lines at once a place. Function also get paid well, with an average of $ 1,409/week or $.. With exciting events always going on benefits for the holidays pay practices for certain executives Handshake asked Z! Software developer, senior staff consultant, and executes it up on the part of country... Stories, delivered to your inbox daily was having trouble connecting their device to the internet improvement! Information from people who have self-reported their past or current employments at Verizon Communications can be influenced by the or! Statistics is not exclusive and is for reference only to get a personalized report on your market.! Company may also factor in the job title Project Manager, ( Unspecified Type / General ) make most... Various employees of Verizon 58,561 per year, While the top 10 percent paid! Heard some other departments like LNP are good, so its important to be honest when answering this question make. Received from various employees of Verizon jobs will vary according to location, department, and experiences their... Cost of living can vary dramatically depending on the part of the country you 're in an.. Current employees that include compensation and culture insights how Verizon customer service Representative work. An employee at Verizon Communications is $ 58,561 per year you may be frustrated or upset my customers before. Work under pressure and still provide excellent customer service Representative, you may be required to communicate with.! Do together more flexible and efficient in their roles 2023 Info Edge India...