The incident illustrates security risks institutions increasingly face, whether because of a merchant breach or relying too heavily on partners and suppliers. Bank of America is purposely delaying the wire transfer of funds into the account that you sent tothey keep the money as long as they canwith thousands of overseas transactions, you can imagine the amont of money they make off of your money? Money wire is a scam same history here with the bank name : richfield bloomington credit union from, MN. I told her in the first instance i got the card from Wachovia and not BofA. 08/15/08 12:20 PM. I received a wire at Bank of [censor] from China, and of course, the other party had already paid the wire transfer fee. Even if you forget to cancel the free trial, the company wont be able to charge you a dime, because it wont be able to access your funds! On top of that, I payed 70 american for the wiring fees. But he put it somewhere else at the time. Also banks have voice authorizations and confimations. Cloudflare Ray ID: 7a19d76b1f821783 Wow, BOA is really wearing their customers down with this privacy cr*p. I got 5 calls in the past 2 days trying to trick me into saying "yes" to getting the free credit report while at the same time roping you in for a $12.99 a month service fee. CHICAGO -- Some Bank of America customers. I was not that civil anymore after the fifth call and screamed a very loud "NO" into the phone. Top Vet shares the most important thing you can do for your dog if you let him sleep with you! Info at http://www.businesswire.com/news/home/20101021006657/en/Glancy-Binkow-Goldberg-LLP-Announces-Class-Action, With stories like this, this, and this, it's not hard to imagine why someone might need to kick their Bank of America problem all the way to the top of the dung heap . I have, therefore, reported the entire incident to the Better Business Bureau and I highly recommend the other people having issues with Privacy Assist do the same. Just saying. Performance & security by Cloudflare. That was, like, a red flag for me right there because I don't remember doing all that in one day.". He called customer service with no luck getting a representative. "I was surprised, like, whoa," Garcia said. That is when I learned that my dad was not refunded for the money they illegally took out of his account. Community Rules apply to all content you upload or otherwise submit to this site. I have been struggled with Bank of [censor] for a week already, and without a right answer yet. Those machine like people told different stories, and give no solution. The info you will need is your full name, including the middle initial, billing address, birth date, and answers to your security questions. I have the service and it does well. This review was chosen algorithmically as the most valued customer feedback. Now another thing, identity theft if now currently the #1 white collar crime in America, it is not hard to steal an identity. 03/18/11 12:54 PM. And yes, I am a senior citizen, but still with a very sound mind though and adequate comprehension of English. "I'm going to have to go in there and dig in my savings account, which I don't want to use, but these bills got to get paid, you know what I mean?" I told him I wanted the service canceled immediately and the $12.99 charge removed from my account. Or just hang up the phone when they start their spiel about private assistance on identity theft. I finally told her i will lodge complaints. Corporate Headquarters: [protected] / [protected] This will surely increase the credibility of your complaint. Bank of America's Privacy Assist is affordable and provides credit monitoring from all three major credit bureaus. He said, basically, that that was another departments problem. April 9, 2014. of my day, with three transfers to the "correct department" to get the Privacy assist removed. Executive Customer Relations general line: [protected] he said. Zelle denied the issue was from their side, telling one Twitter user: The Zelle app and network are up and running. CALL ME!!! ; The advance, which the bank calls Balance Assist, will be available in increments of $100, and can be paid back in three equal installments over 90 days. Will be on the lookout. It's easy to monitor your credit reports on your own. So they they had reason to believe my card account could have been misused and that they needed to send me the credit reports so I could make sure that my account was ok. It's the most ridiculous thing I've ever heard that you people actually think that such a huge corporation would be so petty as to fraudulently subscribe people to these services. @BankofAmerica and @Zelle are apparently failing customers again, with money somehow disappearing from accounts. When I called customer service they said due to extenuating circumstances we cannot take your call and the phone hung up. They are so much more experienced at life. but still no wire and no money, I talk to my branch manager he says that there is nothing he can do because the wire department is refusing to release the money when I ask him why he says that they did not tell him. DoNotPay can help. Privacy Assist Premier offers identity theft insurance for $12.99 a month, and Privacy Assist Complete includes anti-virus software for $18.99. Bank of [censor]! Social media was lit up with concerned Bank Of America (BofA) customers complaining about missing payments on Wednesday (January 18, 2023). Yes, and it doesnt stop there. Bank of America's privacy assistance is real, sure, and real fast.IntroductionBank of America privacy assist is a help for users who want to protect their privacy. How dare they promote this type of scam. They are deliberately scaring someone with a lie so they can steal from the average man and this is so wrong. You can have reports emailed to you each month, or every time something changes. Customers claimed transactions that had already been posted to their BofA accounts had suddenly disappeared. Some people had called the bank's customer service line but . service by phone, you need to gather some information first so you can verify your account. I also had to fuss at them to get the money back. He told us "that's a different department" as if I care that it's a different dept! She said people come in constantly asking about the same problem - grossly inflated exchange rates and problems with money "disappearing". All rights reserved (About Us). Martha Dominguez, Executive Customer Relations Specialist: [protected] Credit reports often are provided to customers as part of identity theft services, but some companies just request the free reports you're entitled to get each year - preventing you from exercising your right to get your free annual report when you want it. Office of the Chairman These politicians call other Governments corrupt - politicians here are the worst and majority of people ignorant of their schemes. I've had a similar experience with my own personal account. This fee is equivalent to an APR of 5.99% - 29.76%, depending on how much you borrow. I was given Privacy Assist phone number and the company said that they would refund the money but Bank of America claims that they never received the money. They are getting more persistent than bill collectors. I immediately went online and monitored my credit card account for a couple of weeks. Its not their fault you dont know how to say no. This feels completely illegal - to answer people's question, yes, you're not alone, this is happening everywhere at this bank and I think a lawsuit is in order. Your IP: See how to spot fraud Warning signs of identity theft Red flags of common scams Protect your accounts I should also state that Michael would read from the sales spiel script NON-STOP without answering direct questions or my request to speak with a supervisor. The representatives from Privacy Assist are great well-educated people. Canceling Privacy Assist manually There's only one way to cancel the Privacy Assist Feature of Bank of America manually, and it's by a phone call. Find out now at www.cleveland.com/scamfinder. So, I woke up to find hella Zelle deposits missing from my Bank of America account. But, last year when I received two wires at Bank of A., and they charged $20 for the first wire, but charged nothing for the second wire. Bank of America is a full-service national bank with roots dating back 240 years. He has been told that it is Guadalupe after nearly 3 weeks. Even closing the account was not easy. So if you dont want it dont authorize it they are partners with BOA they cant look into your bank account anyways. A bank that honors the business environment and the natural environment with equal passion. You must call to cancel your Bank of America Privacy Assist account. They confirmed it actually happened by not denying it. You can temporarily thaw, or lift, a freeze at a particular bureau when you want to shop for credit, which costs another $5. I asked how the bank gets this number and she says she never gets a straight answer out of the Bank company offices. The main goal of Privacy Assist is to protect the private information of the clients of Bank of America. My father, two months ago almost, had his girlfriend, wire $8000 from a Bank of America branch near Palm Coast. GO MOBILE Convenient and secure banking. The concerned consumers shared their experiences online, calling . All Rights Reserved. Money got there on time but additional $36 was missing. Giving thier dishonest affiliates my credit card number and asking to verify last four digits social security number is also wrong. You have a durable power of attorney for your father. Everything and i mean everything is accessible through the web whether we put it there or not. Bank of america rips off their customers with the privacy assist! On and on it went, i was really getting angry. While telemarketing is not new, banks have an advantage. This is why America is so messed up greedy ignorant people like yourselves. He then asked if he could record what we were saying and if i agreed to do this. Providing people and businesses the tools and insights they need to succeed. BoA was at least my primary bank. I called Bank of America and discovered this is a monthly fee for identity theft protection. "We deeply regret that this incident occurred," Bank of America said in a statement about the episode on Jan. 7. After finding out the charge, we closed the account. I have been calling BOA since 8 this morning !!! Plus, I asked several times "how did this happen? I sent a wire transfer from Bank OF America Research Parkway Branch, Orlando, Florida 32826 on 10/10/2007 to Trinidad, and to this date the recipient has not received it neither has their bank any information about the transfer, I faxed my wire transfer receipt to the bank & the recipient, & confirmed all the information I gave to Bank Of America was correct, but still they have not been able to transfer the money, & the money is not in my account - this is all my savings. Karl. FTC Complaint reported as spam. Whats going on !?!? I told her to verify the call made by her rep and she had no right to call me a liar. 3. So the total cost was $81, which is a lot to me. 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